Xbox Game pass charged on 2 separate accounts

Hi TheJM_091! My name is Ricardo an independent advisor ready to help you with this situation!

If you don't have access to the email account it's not possible to request a refund , you need to recover the account, but you can stop the charges trough your bank

Hi Geraint! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with the duplicate charge.

Based on your description, it is possible that the second subscription charge came from a different Microsoft account.

Kindly check your other Xbox email accounts on account.microsoft.com > Payment and Billing > Order History > Select the date of range when you received the second Xbox Game Pass Ultimate charge.

Also, check the accounts' Order History of your family members or friends who might have been using your Xbox console or Windows PC frequently at your home. It might be possible that your payment card is linked to their accounts.

If you're able to find the account where the second subscription charge is located, follow the instructions in this article to proceed with your subscription refund:

https://support.xbox.com/en-US/help...ions/cancel-recurring-billing-or-subscription

According to the official Microsoft website: https://support.microsoft.com/en-us...icrosoft-398c5328-364c-d5e4-ea8f-f5ad60562a93 Please follow the interactive tool in this link to investigate the second charge from your payment method.

I would also recommend you get in touch with Microsoft Xbox Support as they have the tools and resources to properly investigate this and track the second subscription charge down:

https://support.xbox.com/en-US/contact-us/

If the charges can't be found by the support team, I highly suggest you reach out to your financial institution/bank to file a dispute as this will be considered fraudulent charges. They should apply your refund right away so that the money will be refunded to your payment method.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

Purchased the game last night. Checked the bank account this morning and noticed 2 separate charges for 73.xx.

Hello Vijay P, My name is David. I am an independent advisor, happy to help you today.

If you see a charge on your credit card statement for a Microsoft Xbox Game in addition to your Microsoft Ultimate subscription, the charge may be related to a separate purchase or subscription you made.

Here are some possible explanations for the extra charge:

1. Microsoft Xbox Game is the billing descriptor used for the Xbox Game Pass subscription service. Provides access to a library of games that you can download and play as part of your subscription. You may have signed up for a separate Xbox Game Pass subscription in addition to your Microsoft Ultimate subscription.

2. Some games or apps within the Xbox ecosystem offer in-app purchases. These purchases may appear as separate charges on your credit card statement under the descriptor Microsoft*Xbox Game. If you have made any in-app purchases within a game, those charges may be reflected on your statement.

3. If you are part of a family sharing group or share your account with others, someone in your group may have made a purchase or subscribed to Xbox Game Pass using your account, which will generate an additional charge.

To get more specific information about the charge and understand why it appears on your statement, I recommend the following steps:

Check your purchase history: Sign in to your Microsoft account and review your purchase history. This will provide a detailed record of all purchases and subscriptions associated with your account. Look for any transactions related to Xbox Game Pass or Microsoft Xbox Game to identify the source of the charge.

If you want to make a refund for the purchase charges, then I recommend you request it through this link: support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders

Best regards.

Hello Jpzivot,

Thanks for posting on the Xbox forums. We understand that you're interested in learning if you will still be charged for Xbox Live Gold after getting Xbox Game Pass. Xbox Game Pass and Xbox Live Gold are two separate subscriptions that must be charged
separately. However, both subscriptions are combined along with Xbox Game Pass for PC in the

Xbox Game Pass Ultimate subscription. It's a cheaper option than paying for both Xbox Game Pass and Xbox Live Gold, and it gives you access to all three subscriptions. We hope this information helps
Jpzivot!