Xbox game pass charged my account twice, is there anyway to get help on this?

Hi, my name is Ezequiel and thank you for your question and for reaching out. Hello Tyson Cummins how are you?

I advise you not to cancel or request a chargeback on your credit/debit card without first contacting support.

Please enter this link where you can contact support, the option is in green on the right, written contact us.

https://support.xbox.com/contact-us/

I'm sure support will help you solve your problem.

Hi i have purchased some exta game content for he xbox and it apearsto have come out of my account twice. This has put my account into a negative balance and could be charged extra because of this, is there anyway these extra charges could be canceled.

The purchases are for the games Fortnite and Rainbow 6 seige the money value is £7.99, £3.99 and £3.19.

Thanks in advance

Tony

[quote user="H4nkxH1ll"]

Hey According to the Xbox live Marketplace it says that you dont need to get it off the Marketplace or you will be charged twice and to get the maps from the in game store when they come out. But im not sure what in game store it is talking about. So i hope
this helped alittle for you. I was having the same problem so i kinda just solved it for me.

[/quote]

I think what it means is that if you bought something seprate thats part of season pass dont buy season pass or you will be charged twice. Like buying one of the maps then getting the season pass that map is in.

I just had the same problem with my Fallout 4 Season pass I was charged twice but got my pass on the second try but I was still charged twice. Still no refund as I have to call them tomorrow.

Hi Seth, my name is Jhon, and will be a pleasure help you

This is probably a billing error on Microsoft's part. Microsoft's billing system may have attempted to charge you for your Xbox Game Pass Ultimate subscription on December 12, but the charge was denied due to insufficient funds. When you deposited money into your bank account on December 12, Microsoft's billing system attempted to charge you again, but the charge was processed as a new charge, rather than a renewal charge.

Was money deducted from your account twice? did you verify it?

Best regards
Jhon