Xbox Game Pass "Cancel Anytime" is False Advertising

Hi Fellow gamer,

Thanks for reaching out to the forums. We see you want to cancel a subscription. When cancelling a subscription, you need to turn off the auto renew first. Once that is off, then a subscription can be cancelled. Here is a guide to
turn off recurring charge.
However if you owe a past due amount, then yes that needs to be paid before cancelling.

Thanks,

Brad

Microsoft/Xbox advertises that you can cancel your Xbox Game Pass subscription at any time, however, the UI of this subscription does not actually support this. I have spoken to multiple support reps and all have informed me that the only way to cancel this
subscription would be to re-enable a payment, pay the current month, then cancel. The fact that there is no customer-facing UI and support is not given tools to do this leaves the customer to contact their credit card company to prevent being charged.
I understand Microsoft is not Apple or Google,
but Spotify and other smaller companies allow online subscription mgmt, why Microsoft cannot have parity here is baffling. I would love to see a Microsoft leader step up and answer the logic behind
this UI design and business practice.

All you need is a button that says, "Cancel Subscription", and since this button is non-existent, it begs the question, why is Microsoft so afraid of letting customers managing their accounts?

I cannot understand how you think microsoft is not like apple or google when the company is worth more than google and not very far behind apple. Microsoft has a market cap of 1.5 Trillion for starters.

Also when you sub it states auto renew is on, you can disable auto renew under accounts and subs, i know this as i have done this, also you can login to your microsoft account online and do this there. to avoid unwanted charges then disable auto renew.

I’m questioning where support is on the subject matter. The fact that I’m seeing it as a game pass update on Xbox more or less translates to false advertising.

if i dont see dlc soon in the ingame store season pass then im reporting wb montreal games to trading standards for false info and false advertising

Episode 2 is currently being false advertised on the 360 games page as "Download episode 2 today"

can anyone from Microsoft explain why this is?

linking to the season pass is false advertising in my opinion

the second episode isn't out for another week