Xbox Game Pass being charged twice

Jonas Bandana · Mar 22, 2019

Hey all.

It seems Microsoft is charging me double for my Game Pass, but the weird thing is that Game Pass only shows up once in my subscriptions. I've cancelled the Game Pass subscription that was visible, and deleted my payment options, but I'd still like Microsoft
to look into it.

:)

Cowgrlzroc

Sorry to hear about your issue. Payment/billing can only be handled by customer support. When contacting customer support, request a call back to speak to a representative.

Best wishes,

Cowgirl

JoelHansen

Hello!

I would suggest that you take this question with the MSFT team directly at

https://support.xbox.com/contact-us

Darhyl Amizola

Hi Darth! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox Game Pass purchase.

Kindly wait at least 24 hours after the purchase to have the subscription reflect on your account. If after 24 hours yet the purchase is still in pending status, I highly recommend you reach out directly to Microsoft Xbox Support for further assistance as they have the tools and resources to properly investigate this:

https://support.xbox.com/en-US/contact-us/

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

charges made in duplicate does not occur as a recurring charge, that is, it would only occur once, if you have two charges and they are on different dates, it means that someone used your card improperly, I advise you to check in your history which date your subscription was charged , and cancel the other one with your card provider.

https://account.microsoft.com/billing/orders/

xX Yggdrasil Xx

season pass content must be downloaded in game or youll be charged twice downloading via xbox store

Xbox Game Pass being charged twice