Xbox Game Pass app constantly crashing after a couple seconds (Android)

Discus and support Xbox Game Pass app constantly crashing after a couple seconds (Android) in XBoX on Windows to solve the problem; I recently downloaded the Xbox Game Pass app on my Samsung Galaxy S20 FE. It seemed to be working fine until I signed into my Microsoft account. Once... Discussion in 'XBoX on Windows' started by BCG85, Dec 13, 2022.

  1. BCG85
    BCG85 Guest

    Xbox Game Pass app constantly crashing after a couple seconds (Android)


    I recently downloaded the Xbox Game Pass app on my Samsung Galaxy S20 FE. It seemed to be working fine until I signed into my Microsoft account. Once that is done, the app crashes back to my home screen after about 2 seconds. It doesn't close out the app, it shows it is still running and I can switch back to it, but when I do, it restarts the app and has the same outcome after a couple seconds.

    I've already tried the following:

    Updating my phone OS

    Clearing cache/data on the app

    Clearing cache/data on all my browsers

    Reinstalling app

    Restarting phone

    None of this has worked to resolve the issue. When I clear the data on the app, it requires me to enter my login information again, and during this time, the app seems perfectly fine. But as soon as I actually log in again, it starts doing it again.

    :)
     
    BCG85, Dec 13, 2022
    #1
  2. Geri M. Win User

    Xbox Game Pass app constantly crashing after a couple seconds (Android)

    Hi BCG85,

    We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)


    [​IMG]


    Thank you for your understanding.

    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. ruyas Win User

    Xbox Game Pass app constantly crashing after a couple seconds (Android)

    I've done everything listed already unfortunately. The only thing I haven't tried is completely factory resetting my phone. As for error codes there are none. It just crashes after 2 to 3 seconds with no extra information. I've tried logging in with my old galaxy s8 and it works fine. Also if I'm not logged in on my z flip 3 it doesn't crash. I believe there is a syncing or account issue. Maybe because I've logged on between multiple devices? I've also logged out of every other phone.
  4. Geri M. Win User

    Xbox Game Pass app constantly crashing after a couple seconds (Android)

    Hi BCG85,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand the inconvenience caused and we are here to help. As per description, you encountered issue on android mobile apps. It always crashed after couple of seconds back to your home screen. Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask some questions.

    1. When did the problem start?
    2. Have you check if the account details are all correct?
    3. Any error messages? If there is, do you mind sending to us a screenshot?
    So far, from the details you provided, you can try the following steps on the article and let us know the result. You can just skip those you have done already. Troubleshoot issues in the Xbox mobile app | Xbox Support.


    [​IMG]


    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  5. SamGaga123 Win User

    Problem when changing gamertag, Error# 8013AB07

    only website, on my Android the Xbox app is constantly crashing (not usable).
  6. Geri M. Win User

    Game pass app on android constantly crashes

    Hi ruyas,

    Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

    We understand the inconvenience caused. As per description, you cannot sign in your account to Game Pass app on android, as it will crash. Let us check on this together and sort this out to assist your concern.

    However, before we proceed, we would like to ask few questions about it.

    1. When did the problem start?
    2. Was this working before on your old phone?
    3. Recent activity or changes made before the issue appeared?
    While waiting for your response, we would like you to check on this article and follow the steps provided on the particular topic on the screenshot. Troubleshoot issues in the Xbox Game Pass mobile app | Xbox Support


    [​IMG]


    Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



    We will be glad to follow up and help you.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
Thema:

Xbox Game Pass app constantly crashing after a couple seconds (Android)

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