Xbox game pass and Xbox live gold not working

Dear Microsoft



I'm sorry to inform you but it seems that your two services that I pay for on a monthly bases (Xbox Game Pass and Xbox Live Gold) have stop working for me to be able to play. Now I don't know why exactly when this started to happen but
it was sometime last month that I saw this problem. But it seems that I can't claim perks and rewards from these services like the free games on Xbox live gold or the multiple rewards that come from owing Xbox live ultimate like the cloud gaming or the perks
and the pc game that come with it. But if it helps any both me and my other sibling that lives in this house together have experienced the same problem and other friends in our group have experienced the same thing but have not contacted the support until
I did. But in conclusion I would like to say if your able to help me during any time to fix these problems I would love it and greatly Appreciate it.

P.S. Sorry If this letter comes off in a aggressive tone and I'm willing to wait for help and support from the Microsoft support team

Sincerely,

:)