xbox game gift code refund - impossible

Discus and support xbox game gift code refund - impossible in XBoX on Consoles to solve the problem; My elderly dad (in UK) bought an xbox game gift code for relative who lives in Spain - understandably thinking this was the same 'Region'. The relative... Discussion in 'XBoX on Consoles' started by RobCarter_123, Dec 18, 2020.

  1. RobCarter_123
    RobCarter_123 Guest

    xbox game gift code refund - impossible


    My elderly dad (in UK) bought an xbox game gift code for relative who lives in Spain - understandably thinking this was the same 'Region'. The relative can't redeem the gift and download the game. I'm pretty sure the only option is get a refund - which
    is proving impossible. Every attempt to get any sensible assistance from Microsoft has failed. There is no 'request refund' option in the order on the buyer's Microsoft Store account - so I'm at a loss. Anybody please help with what to do?

    :)
     
    RobCarter_123, Dec 18, 2020
    #1
  2. XBF Brad A Win User

    Redeem a code from another region

    Hi Fearless,

    As mentioned by Denis97g, it is impossible to redeem codes from different regions. As there are different laws regulations for different regions. The friend who gifted it will need to

    request a refund online    . I will also go ahead and lock this thread as to prevent repetitive answers.

    Thanks,

    Brad
  3. XBF Brad A Win User

    Change email adress associated with a gift card

    Hello Sapin,

    Thanks for coming to the forums with your question. If you did get a 25 digit digital code, you can just gift him the code for the game. If the game was automatically redeemed on your account you will not be able to gift to him now. You would need to request
    a refund then gift it the proper way. Keep in mind if he is in a different region he will not be able to use the game.

    1. request a refund
    2. gifting games or currency
    Hope this helps.

    Thanks,

    Brad
  4. ngocphi Win User

    I accidentally redeemed a code for Modern warfare 3 the vault edition on the wrong account I wanted to see if there was any way or chance I could get a new code or anything back

    Well no gift codes can't be unredeemed you can only refund gifts thats weren't redeemed or not working

    Retail codes that weren't gifted over xbox can't be refunded as ms wasn't the source

    Only the base game can.be shared not vault and you can't just buy vault as it only applies to digital game owners and yes this isnt the only company that does this

    This applies to.upgraded from.square etc
  5. KindGryphon Win User

    I gifted my friend a game, code says it was redeemed, but he doesn’t have it.

    Edited to update: He found it in his emails, but can’t download it because it’s for console, not PC. (He doesn’t have an xbox). I was not aware that this would be an issue, as there was no prompt when gifting the game as to whether it was for PC/console, or if the game could only be played on console exclusively.

    Is it possible to refund this, or replace it with credit instead?
    If the code had already been redeemed by your friend then no, unfortunately you wouldn't be able to get a refund.

    Only gifted codes that havent already been redeemed are eligible for a refund.

    As far as i am aware all games gifted using the xbox itself are going to be xbox games.
  6. Ricardo Lechuga Win User

    Help with a game refund rejection

    The one that was refunded is a Microsoft rewards, not a gift card or code from Xbox
Thema:

xbox game gift code refund - impossible

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