Xbox Game Chat

Kaymanism · Mar 29, 2019

I am having issues with my game chat. I can see people chatting but I can not hear them...meanwhile they can hear me. If I add the same people to a party then we can communicate just fine. This is ONLY in game chat.

I have done all the obvious:

1. My NAT is set to OPEN

2. My privacy is set to adult: social as well as custom allowing ALL communications

3. I have tried the supplied headset, a Turtle Beach headset, and currently have the surround sound Microsoft headset.

4. I have started a party...switched to game chat within the party...and left the party.

5. I have turned energy saver off (no idea...it was on a youtube video)

6. Ports 53, 80, 888, 3074, 3544, 4500 have all been set to their recommended settings as per microsoft on my router (which has also been reset)

7. This is not game specific...COD, Battlefield, APex etc.

8. It is also random that some individual can actually hear me and I can hear him. It actually shocks me...but it has only happened twice in the 2 months this has been occurring.

9. I have reset the xbox. Unplugged it and left it unplugged and restarted. I have reset the xbox to factory settings and reinstalled my games.

I can still ONLY hear people while in a party. And this is just horrible when playing as much online games as I do.

In my opinion I think it is server side...I think something happened in one of my temp bans and it never reset or something.

Any further advice?

EDIT:

10. I do have 2 controllers and tried a third last night. Third controller was a different Microsoft controller with the same results.

11. I have tried both wifi and cat-45 cable to make sure it wasn't a wifi setting as suggested in another forum. When this didnt work I reset it to factory default and cleared out both cache and other privacy settings so it was a completely wide open network.
Also same results.

12. as of 8:32am I have scheduled an appointment at a Microsoft store and will bring everything in to see what they think.

The more I do this and replicate the same results with hardware and my network etc. the more I am convinced someone is going to look at my profile online and see a setting somewhere and fix this issue .

EDIT 2:

13. After an hour at the Microsoft store they gave up.

A. We set up 3 xbox's one of which was mine. We setup everything as normal with two employees logged into other xbox's and we all joined a game. One employee, let's call him A, was in my party one was not, and let's call him B. A could hear and speak
to me and I could hear and speak to him. Employee B could hear me speak but I could not hear him talk. So we were able to replicate in the store my problem at home. Once again they assumed it was hardware. Fine. We swapped out my controller with another
one from the store. Twice. Nicely done Microsoft store...way to have two broken controllers on the floor. Eventually we got a working one and basically did a round robin of xbox, my profile, headset, and game...and we rotated everything through. ONCE everything
was swapped through and the problem wasn't diagnosed we tried to reset my profile. NOT even sure what that meant but it took him about 8 minutes to do and it still doesn't work.

So...by going to the store...with Microsoft employees we have, without a doubt, determined that it has NOTHING to do with Xbox, controller, headset, my network, privacy settings, or games. The (Mod Removed) part is they don't even know
where to reach out to to see about fixing this. Apparently there is no 1-800 number to the mother ship in Washington to magically look at my profile in the central repository. Can anyone help point me in the right direction there?

:)

Unknowngamer1st

are you doing Xbox chat or game chat? If you are doing game chat there are issues with fortnite atm dealing with game chat but you can try to turn off and on party chat settings and make sure that within the game that you want to be in-game chat or party
chat within the lobby.

XBF Diego M

Hi AustinM2,

Thank you for posting on the Xbox forums. I'd be happy to help.

Are you streaming to Twitch directly from the Twitch app on the Xbox? Or are you streaming your Xbox One to your PC through the Xbox Console Companion app? Are you using party chat on the Xbox, or a party through the Xbox Companion app?

What you are describing is by design using the Xbox Live party chats because the servers for the chat are separate from the in-game chat servers. Xbox Live parties effectively mute in-game chat, and mute yourself from in-game chat as well because as I mentioned
previously, party chats and in-game chats run on different servers. Xbox Live parties are more private channels for chatting with friends, so the muting aspect is by design. I believe this is why many Twitch streamers use Discord since you can hear both the
Discord chat and in-game chat at the same time.

Vinny #1

Have you checked the game's chat settings? In some cases it may be disabled or set to xbox group chat instead of in-game chat.

CHORAS DEN

Party chat is a voice chatroom that resides in the operating system of the Xbox. Game chat is the chat feature built into a certain game. Party chat allows users to chat while playing different game titles. Do a search on Xbox.com about NAT ratings.

Kaymanism

Hello ,

We have read through your post here and would like to further investigate this issue. This will involve a few other tests to discover what could be causing this.

Have you attempted to try recreating the same results on another Xbox one console? As well, have you tried a different profile on the same Xbox One console?

Another suggestion comes to the hardware being used. We understand that a different headset has been attempted, but would like to see if a different controller causes the same occurrence.

Lastly, have you attempted to check for firmware updates on the controller? Please attempt to follow our update
your Xbox One Controller support article for information on how to do so.

Try this for us and let us know the results of all suggestions, we will be here for your reply.

Best wishes!

Just in case you are not alerted to edits to a post I have pasted the second edit in my post in the hopes you know where to look

EDIT 2:

13. After an hour at the Microsoft store they gave up.

A. We set up 3 xbox's one of which was mine. We setup everything as normal with two employees logged into other xbox's and we all joined a game. One employee, let's call him A, was in my party one was not, and let's call him B. A could hear and speak
to me and I could hear and speak to him. Employee B could hear me speak but I could not hear him talk. So we were able to replicate in the store my problem at home. Once again they assumed it was hardware. Fine. We swapped out my controller with another
one from the store. Twice. Nicely done Microsoft store...way to have two broken controllers on the floor. Eventually we got a working one and basically did a round robin of xbox, my profile, headset, and game...and we rotated everything through. ONCE everything
was swapped through and the problem wasn't diagnosed we tried to reset my profile. NOT even sure what that meant but it took him about 8 minutes to do and it still doesn't work.

So...by going to the store...with Microsoft employees we have, without a doubt, determined that it has NOTHING to do with Xbox, controller, headset, my network, privacy settings, or games. The
(Mod Removed) part is they don't even know where to reach out to to see about fixing this. Apparently there is no 1-800 number to the mother ship in Washington to magically look at my profile in the central repository. Can anyone help point
me in the right direction there?

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