Xbox Game Bar - video and audio will not sync when using video capture

Connect your Xbox console to your PC using an Elgato HD60S+ capture card. You can do this by connecting the HDMI output from your Xbox to the HDMI input on the Elgato HD60S+ and then connecting the Elgato HD60S+ to your PC via USB.

Open the Xbox Game Bar on your PC and start a party chat with your Xbox friends.

In Streamlabs, add your Elgato HD60S+ as a video capture device by selecting "Video Capture Device" under the "Sources" tab.

Once your Elgato HD60S+ is added as a source, right-click on the source and select "Properties."

In the "Properties" menu, select "Configure Video" and make sure the "Custom" option is selected.

In the "Custom" menu, set the "Audio Input" to "Capture audio only." This will capture all audio from your Elgato HD60S+ including your Xbox party chat audio.

Start your stream in Streamlabs and your Xbox party audio should now be included.

Hello SpeedCubePro,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, you have issues with the recording's audio from Xbox Game Bar. Let us check on this together so you will get back to gaming.

We understand that you have tried to fix this by troubleshooting and we believed you did a great thing to ask us in here so we can help. This app is pre-installed in your computer, and this will be best if we do troubleshoot related to the computer first. Before we proceed, please provide us with a few details about your concern:

1. Is this issue happening to all games?
   
2. May we ask for the Windows version and edition of your computer or laptop?
   
   Please type WINVER into the Windows search bar and hit Enter.
   
   
   
   
   
   
   

Suggested troubleshooting:

We found support articles that you are quite related to your concern. However. we would like to provide you these steps:

1. Install PC updates including Optional Update. Guide - Update Windows
   
   • If you have issues with update, please check the troubleshooting steps available here - Troubleshoot problems updating Windows.
     
2. Please do the update of drivers, guide - update drivers in Windows. Additionally, please check known issues from manufacturer. This could be a known issue to audio or else you may need to update your drivers.
   
   • NVIDIA
     
   • AMD
     
3. On the taskbar, press and hold the volume icon. Select Troubleshoot sound problems, and then follow the instructions.
   
4. Unplug audio accessories that is plugged into your device.
   
5. Make sure there is more than enough storage on the folder where you will be saving the game's recording.
   
6. Reset/Repair Microsoft Store and Xbox app. Guide - Repair apps and programs in Windows.
   
7. Try reinstalling the Gaming Services package on your computer:
   
   • Right-click the Start button in the lower-left corner of the main screen, and then select Windows PowerShell (Admin).
     
   • In the Administrator: Windows PowerShell screen, type the following command and press Enter:
     
     Get-AppxPackage *gamingservices* -allusers | remove-appxpackage -allusers
     
   • Wait for the process to finish.
     
8. Restart and disable all antivirus, antimalware, VPN, proxy, firewall and PC Optimizer.
   
9. Try to record and please update us on how it went.
   

Support article:

Troubleshoot Xbox Game Bar on Windows | Xbox Support

Troubleshoot recording game clips on Xbox | Xbox Support

Use Xbox Game Bar to capture game clips and screenshots on Windows | Xbox Support

Troubleshoot game audio or video issues on Windows | Xbox Support

We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Same problem. I can clip other games, but Fortnite only capturing a still not video. Audi is there, a still capture, but no video. I've repaired and reset game bar, still doesn't work.

A lot of the more serious Twitch users use capture cards like the Elgato Game Capture
www.elgato.com/.../game-capture-hd60

This will include all video and audio.