xbox fortnite disappearing skins, unrequested v-bucks refund

Thank you so much for your kind understanding and hoping for your son to recover his items inside the game.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly sign in to https://account.microsoft.com/billing/orders and then check any transactions that were made for Fortnite, you will see the status "completed, refunded, declined, etc,". If you were able to see a refunded status transaction, it means that there is a refund transaction and the money will be credited directly to the same payment method that was used in purchasing the item.

If ever you haven't seen any refunded transaction from there you will be needing to reach out to Epic and if possible provide evidence that there are no recent refund transactions.

Hi,

thanks - as it happens I tried this just after posting and indeed there is nothing showing on refunds on my account, or my son's. So I have taken it up with Epic again as all the evidence points in that direction. Many thanks!

Thank you Paul. I will request a callback from support.

Unfortunately, each time I have requested a refund using the virtual agent channel, Microsoft takes my money from my Fortnite V-Bucks and gives it back to me and calls it a refund.

Now I'm also missing two skins purchased using V-Bucks.

They will be able to play any games you have downloaded but skins and V-bucks in fortnite can not be transfered from your account to theirs. So ensure if they want a skin or V-bucks, you buy it on their profiles.