XBOX for all start date

I purchased a xbox with the xbox for all promotion. There was some sort of glitch with the billing and now I do not see my original start date for the promotion. I know I purchased my xbox 4/3/2013 but this does not seem to be reflected in my subscriptions
or anywhere I can look online in my account. The reason I ask is that I am thinking about cancelling my subscription and I know there would be a penalty but if the original start date is not found what is my recourse on that? is there a place to check my start
date for the promotion?

:)

 

gold family membership

Hello,

That's not how it actually works. When you start your Xbox LIVE Gold Family Pack it starts the subscription for each of those accounts you add on the same date (regardless of when you add them). Every account has that same start and end date for Xbox LIVE.

For example: Let's say I started my account on the Gold Family Pack on 10/28/2012, I decided to add a family member on 12/28/2012. The expiration date of the whole gold family pack is still going to be the start date which would be 10/28/2013 (1 full year after
the gold family pack has been started). So regardless of if you add all the accounts or not, the date of expiration does not change. If I decided to add another account on 8/28/2013, then that account would still have that 10/28/2013 expiration date.

 

Warranty Start Date

I recommend giving a call to 1-800-4MY-XBOX

They may be better suited to answer.

 

Hi there,

according the the cancellation steps for the entertainment for all plan you should see the cost for cancelling on the confirmation page (so just before you agree to cancel it).

See this link for the steps etc:
support.xbox.com/.../self-cancellation