Xbox Fitness does not recognize Xbox Live Gold Status after first play

Discus and support Xbox Fitness does not recognize Xbox Live Gold Status after first play in XBoX Games and Apps to solve the problem; Ok. So now all the Xbox fitness titles have this "free with Xbox live gold" indicator. I have Xbox gold. The first time I do a work out it works great.... Discussion in 'XBoX Games and Apps' started by pinkpanda1204, Jun 23, 2014.

  1. Xbox Fitness does not recognize Xbox Live Gold Status after first play


    Ok. So now all the Xbox fitness titles have this "free with Xbox live gold" indicator. I have Xbox gold. The first time I do a work out it works great. I tell my Xbox "turn off" and I come back later. When I come back later and open any such work out that
    is "free with Xbox live gold" it takes me to the description page for the work out and shows a double wide, green tile saying "sign up for Xbox live gold". Instead of being able to launch the work out I can only click to sign up for Xbox live gold. Which,
    frustratingly, I already have, and it should know this because it let me do a work out already before. The Xbox live gold sign up button takes me to a marketing screen that tells me how awesome Xbox live gold is and I can only hit 'continue' or cancel. Cancel
    does nothing but return me back to the work out description. Continue, not surprisingly (since I already have Xbox live gold) does the same.

    Really annoying work around: HARD restart my Xbox one by holding down the Xbox logo on the front of the device, waiting a few seconds, then starting it up by pressing the Xbox logo again. After 15 minutes of waiting for 1) the Xbox one to boot, 2) the annoying
    liability disclaimers to slowly scroll by I can now do the work out that I wanted to do. Please FIX. This is an annoying bug for your Xbox live gold customers!

    :)
     
    pinkpanda1204, Jun 23, 2014
    #1
  2. MattMazzola
    MattMazzola Guest
    Xbox Fitness does not recognize Xbox Live Gold.

    Just purchased Xbox LIVE Gold and can't play Xbox Fitness.

    I can confirm Xbox LIVE Gold by going to Settings > Subscriptions where it says Prepaid 12M Xbox LIVE Gold Expires 6/4/2015

    However, when I open Xbox Fitness app it does not recognize that I have Xbox LIVE Gold and will not let me participate in those workouts.

    Even the page that says Get Xbox Live goes does nothing. This is very frustrating and makes me not trust my Xbox One. Why would I pay for these extra services if I can't reliably use them. Please Fix this ASAP!
     
    MattMazzola, Jun 23, 2014
    #2
  3. Xbox Fitness does not recognize Xbox Live Gold.

    I got this error yesterday for the first time since launch. It was a bit annoying but just going back to the desktop, quitting the Fitness app and restarting seemed to clear it up and I was fine after that.
     
    PAFC-8B675B94-5D79-4EC5-970D-A0F3DBB31A14, Jun 23, 2014
    #3
  4. Xbox Fitness does not recognize Xbox Live Gold Status after first play

    I have the exact same problem and I agree, it is very frustrating.
     
    FussiestTurtle0, Jun 24, 2014
    #4
  5. onyxishere
    onyxishere Guest
    @pinkpanda1204 - if the account you're trying to play with is the one you are having issues with then it is not showing as Gold. If you do have a Gold account, however, that is having issues then try holding the power button on the console for 10 seconds
    until it shuts down to see if that solves the issue.
     
    onyxishere, Jun 24, 2014
    #5
  6. I do have a gold account. It's not this one, you are correct. This is my wife's account. When I do P90x all by myself with my account that is the gold account the described behavior happens EVERYTIME. Green double wide tile that says "Xbox Fitness" and "GET
    UNLIMITED ACCESS NOW". It just happened to me just now as I was about to work out. I worked out last night and watched some MLB TV then I come to it this afternoon and it "forgets" I'm gold. BUGGY. FIX IT Microsoft!
     
    pinkpanda1204, Jun 24, 2014
    #6
  7. Rebooted my Xbox one and it still didn't recognize that I have gold. So frustrating.
     
    pinkpanda1204, Jun 24, 2014
    #7
  8. onyxishere
    onyxishere Guest

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    Ok, can you try removing your gamertag from the console and then re-add it? Let me know if that works.
     
    onyxishere, Jun 24, 2014
    #8
  9. I have the same problem. I am not going to do hard reset everyday. They have a week. If not, I'm just going to return it.
     
    MJGillette-CB73C045-B508-43B2-B3B6-4EBA09AB53A3, Nov 1, 2018
    #9
  10. MJGillette-CB73C045- Win User

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    I have the same problem. I am not going to do hard reset everyday. They have a week. If not, I'm just going to return it.
  11. onyxishere Win User

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    Ok, can you try removing your gamertag from the console and then re-add it? Let me know if that works.
  12. pinkpanda1204 Win User

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    I do have a gold account. It's not this one, you are correct. This is my wife's account. When I do P90x all by myself with my account that is the gold account the described behavior happens EVERYTIME. Green double wide tile that says "Xbox Fitness" and "GET
    UNLIMITED ACCESS NOW". It just happened to me just now as I was about to work out. I worked out last night and watched some MLB TV then I come to it this afternoon and it "forgets" I'm gold. BUGGY. FIX IT Microsoft!
  13. FussiestTurtle0 Win User

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    I have the exact same problem and I agree, it is very frustrating.
  14. pinkpanda1204 Win User

    Xbox Fitness does not recognize Xbox Live Gold Status after first play

    Rebooted my Xbox one and it still didn't recognize that I have gold. So frustrating.
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Xbox Fitness does not recognize Xbox Live Gold Status after first play

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