Xbox Family App Notification SOUND not working

Chet_77 · Aug 30, 2023

Trying to get notifications to have a sound for the Xbox Family App on my iPhone 13.

The sound is ticked to On in my notifications in settings.

Also the iOS is the latest version.

Therefore no idea why the sound doesn’t play when a notification for extra screen time is requested

Any help appreciated

Thanks

:)

Tomm_A

Hello Chet_77,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, the notification sound for Xbox Family App is not working in your iOS device. Let us check and see on what we can do to help resolve your concern in a timely manner.

To set up notification sound for the Xbox Family App on your iOS device, you can follow these steps:

Open the Settings app on your iOS device.
Scroll down and tap on Notifications.
In the Notifications settings, scroll down and find the Xbox Family app.
Tap on it to open its notification settings.
Make sure that the Allow Notifications switch is turned on.
Under the Alerts section, ensure that the Sound option is enabled.

For your reference, see:

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello Chet_77,

Thank you for your prompt response.

We are going to check if you have the most up to date iOS version of your device. Check if there is available updates and install it. Additionally, you can uninstall the Xbox Family Settings app and reinstall the most up to date version from your Apps store. You can also check it here: Xbox Family Settings App | Xbox

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Tomm_A

Hello Chet_77,

We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).

Thank you for your understanding.

Respectfully,

Chet_77

Hello.

Thank you for your response. This was already checked before I posted on the forum. See photo attached.

I have done all the obvious things but do not get a Sound whenever a notification appears

XBF - Drew

Hi Joe,

Thanks for reaching out with your question. The Xbox Family Settings application which can be found on your mobile device's app store has activity reports that allow you to review your family member's daily and weekly activity, which includes their total play time: View activity reports and notifications in the Xbox Family Settings app

If you're still having issues, the Troubleshooting the Xbox Family App FAQ provides guidance on how to get your activity reports working.

Let us know if you got the help you need by clicking "Yes" or "No."

Xbox Family App Notification SOUND not working