xbox family account - cross platform restrictions

Hi there Gareth,

Thanks for reaching out here in Xbox Forums. I understand there is an issue for Xbox Family account settings. I recommend to try the following articles:

• Sign into the adult profile and
  Manage app privacy settings on Xbox One for the child
• If the issue persists, try this
  Change your child’s Xbox privacy and online safety settings

Give this a try and let us know the results.

thanks so much for your reply! Yes, there don't seem to be any problems with any other games (ie fortnite, fifa) which he will play online and/or cross-platform. When I log into my Microsoft family account there are no restrictions set for him, and when
he logs into his Microsoft account it doesn't show any settings under privacy which are in relation to online or cross-platform play. It's so frustrating!

I've had the same issue with my child's Xbox account. The issue is The child account has restrictions on allowing cross-platform on the Xbox. I haven't heard of a time frame on when or if this will change.

Cross platform will work on the platform not the account.

On a Windows system you need to make sure all accounts are added to the PC and added into the FAMILY on the PC.

On the Xbox, the account that has purchased the game will need to be signed in OR have the account that purchased the game set as HOME.

This is not the case every time there is a message saying that cross platform needs to be enabled. And the option is not available on the child account

Some titles require an account be an adult account to use certain modes. This is by design and the account would have to wait to be an adult account to use this feature.

If that's the case, it seems a little silly. Let's let them play the game but let's restrict it so they can't cross platform play. Which is no different then actually playing the game. Is there a way to confirm if that's the case as there is no such specific
error say that's its been restricted