Xbox factory reset itself

Hello Mizu,



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Thank you for your understanding.



Respectfully,

Hello Mizu Dooley,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you're experiencing issues with your Xbox One. It sounds like your console may have undergone a factory reset on its own. A factory reset will erase all data and settings on your console, including your profile and network settings. Let us help you get to the bottom of this.

It is possible that factory reset remove everything on your console and we need to setup again your device. To set it up, follow the steps provided in this link: Set up your Xbox console: Digital setup | Xbox Support or follow the steps below:

1. Press the Xbox button on your controller to open the guide.

2. Select "Settings" and then "System".

3. Select "Console info & updates" and then "Reset console".

4. Choose "Reset and remove everything" to perform a factory reset.

5. Follow the on-screen instructions to set up your console again, including connecting to the internet and signing in to your profile.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hey there!

You should go to the Xbox Insiders subreddit for all the up to date about the preview program. This update required a factory reset of the OS.

www.reddit.com/r/xboxinsiders

Are you currently in the Insider/Preview program, or have recently opted out of it?

If so, the Xbox is subject to factory resetting itself to new preview updates (if you're still in the program), or the latest public OS release (if you've opted out).

IF U NOT IN SAME ACCOUNT that purchased any games and u sign in with different acct THATS Y its trying to factory restore so new account can be home and i do amplify word HOME.

so factory reset or find original account here a link 2 help ya find account....

http://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution

http://support.xbox.com/en-US/my-account/microsoft-account/lost-password-solution