Xbox Escalation Analyst says "your pre-paid card was not fully activated by the ...

Jamo008 · Nov 13, 2014

Hi all,

So I purchased a 12+1 month Xbox Live Gold from G2A.com, received the code, successfully added it to my account and I've been playing BF4 for the past 100 days. Yesterday, I turn my console on to find I have no gold subscription anymore.

I contacted support and here is the beginning of the email response I received:

Hi Jaime,

My name is Derric, with Xbox Global Escalation Support. I am sorry that you are having issues with your pre-paid card, and I am happy to assist you in
obtaining a replacement code to get you back in the game! In order to help, I just need a little more information.

I was able to look into the code you provided a bit more and found that your pre-paid card was not fully activated by the retailer. In order to assist you further with this issue, I ask that you provide the following information:

Required information

A scan or legible picture of the front of the pre-paid card

A scan or legible picture of the back of the pre-paid card

A scan or legible picture of the receipt

I understand why the retailer must activate the pre-paid cards they sell, however I'm confused as to how a given pre-paid card could be "not
fully activated". Isn't card activation binary, it either is or isn't?

Has anyone else encountered this problem?

Jaime

:)

onyxishere · Nov 13, 2014

Xbox live

Im not allowed to buy xbox live gold but the money is in my account it will not purchase the 3 month for $14.99.
Click to expand...

Xbox credit on your account cannot be used to purchase memberships such as Live or Game Pass. You can only use a credit card, paypal or a pre paid membership card purchased from your local retailer.

Dirty Loco · Nov 13, 2014

Pre-Paid Code Not Valid?

Was the pre-paid card activated by the store you bought it from?

Smwutches · Nov 13, 2014

It kind of depends on the system the retailer uses. I work in retail and I know there are some places that have a two step process when it comes to gift cards like that. If you don't complete the processes it won't activate the card. Or it's just a glitch
in the system.

Jamo008 · Oct 31, 2018

I questioned the logic of "not fully activated" and I've received the following response:

I apologize for this inconvenience and the research I did shows you possible changed your credit card associated with your account at the same time. That could definitely affect what subsections etc you have associated along with your account.

I've now been reimbursed However, it must have been a bug at Microsoft that caused my existing subscription to disappear...

Jamo008

I questioned the logic of "not fully activated" and I've received the following response:

I apologize for this inconvenience and the research I did shows you possible changed your credit card associated with your account at the same time. That could definitely affect what subsections etc you have associated along with your account.

I've now been reimbursed

However, it must have been a bug at Microsoft that caused my existing subscription to disappear...

Smwutches

It kind of depends on the system the retailer uses. I work in retail and I know there are some places that have a two step process when it comes to gift cards like that. If you don't complete the processes it won't activate the card. Or it's just a glitch
in the system.

Mister Beep

If you add a pre-paid card, the subscription will simply add onto whatever amount of Xbox Live Gold you have left. You won't be charged until your Gold subscription is fully up (aka after your pre-paid card is up).

Hope this helps clear up the concern!

steeledwand7664

I know the pre paid cards like that do not play well with Xbox.

The reason for this is that what Microsoft sends to them as the info on what was purchased just says Xbox Live this is done with any credit/debit card that is used as a payment option not just these pre-paid cards and these pre-paid cards see it as a possible
recurring payment and do not like that because they are pre-paid cards.

So with that said your best bet would be to do what ThisGameIsSucky said and go to a retailer and purchase an xbox live gift card if that is what you are trying to purchase to put the money on your account.

Dirty Loco

Was the pre-paid card activated by the store you bought it from?

Xbox Escalation Analyst says "your pre-paid card was not fully activated by the ...