Xbox Error Code 0x87e0012c was never solved, why?

Hello AbdulhameedAl Sikafi,

Thanks for reaching out and welcome to Xbox Community forums. I'm sorry for the inconvenience this has caused you.

It appears that this might already be a potential hardware related problem on your console. At this point, you might want to contact Xbox Support and ask for necessary steps for hardware issues.

Regards,

StevenK

Hi I have the same error 0x87e0012c with Far Cry 6 and all these mentioned solution did not solve the error please I need help

Hey @XBF Zineb F

I have tried all of your troubleshooting methods and none of them seem to work. Is there any possibility it is the game I am trying to network transfer because other games work perfectly fine? I appreciate the help and thank you for responding.

Hello Rocco Morando,

Thank you for your prompt response.

We will try the steps below and if all still fails, we will reach out to the game developer support team for further assistance.

1. Clear your console's cache by following these steps:

• Power down your Xbox console by holding the Xbox button on the front of the console for at least 10 seconds.
  
• Unplug the power cable
  
• Wait for two minutes
  
• Plug the power cable back and turn the console on by pressing the Xbox button on the console or on your controller.
  

2. Check if there is an update available for the game or the console and install it if there is one.

3. Restart the game or the console and try to download it again.

4. Try to download the game from a different network or use a wired connection instead of wireless.

5. Reset the console keeping your games and apps by following these steps:

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info.
  
• Select Reset console.
  
• On the Reset your console? screen, select Reset and keep my games & apps.
  

By the way, make sure you have purchase the right version of the game that is intended for the type of console you have. For your reference, see: Cyberpunk 2077 | Xbox

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Rocco Morando,

Thank you for getting back with the thread and truly apologized for some delay in my end.

If we may ask, are you able to download and install other games in your Xbox Series X console other than this game?

Getting an error while downloading and installing the game would mean that your console does not have enough storage space to install or update the game or your console or game needs an update to run properly.

Check your storage space and make sure you have enough room for the game installation or update. You can see how much space you have used and available on your console by going to Settings > System > Storage. You can also manage your storage space by deleting unwanted games or apps.

Check for console updates and make sure your console software is up to date. You can do this by going to Settings > System > Updates. If an update is available, select Update console and wait for the update to complete.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,