Xbox Error 0x8007023e

AlanSDawson · Nov 15, 2021

Hi

I am getting this error as of this morning. It is very strange and appeared on the XBox One Series X. No downloaded games would load however apps including those form the Microsoft Store like Netflix were ok.

I saw a similar thread suggesting deleting the game - I tried with one and reinstalled - that failed

I then tried hard resetting but keeping setting - that failed

I then tried hard resetting and deleting everything - anything downloaded afterwards fails to load.

I then thought ok maybe a problem with the XBox hardware.

Pulled out an older XBox One X - it needed some updates which went in ok. Tried running Forza 7 and that failed - same error.

Both devices can log in, both can access the store and download things but nothing runs except older apps installed before last night, no games will load at all. Newly installed apps also fail.

I am therefore beginning to think this is some form of verification issue with XBox Online services.

As an update definitely looks like a Microsoft issue again as the PC will not load any XBOX games either like Forza, reporting that a trial period has expired - duh I bought Ultimate.

Problem with cloud services especially MS who do this a lot in 365 - roll stuff out and make a mess of it. Found some Reddit posts with lots of complaints on this today.

:)

E and A Collett

Same issue here. Error Code 0x8007023e on all donwloaded games. Games with CDs working fine.

Butter dogDyer

I have had the same error and the code is 0x8007023e please fix this for me thanks at this point I will have to stop playing Xbox even though I love it

Ricardo Lechuga

Hi AlanSDawson! My name is Ricardo an independent advisor ready to help you with this situation!

Currently Xbox servers are experiencing some issues, this is why you are having issues to start games, check the status on the servers here

https://support.xbox.com/en-US/xbox-live-status

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I'll recommend you do a power cycle to clear the system cache

- Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

- Unplug the console's power cable. Wait 2 minutes.

- Plug the console power cable back in. Press the Xbox button on your console to turn it on and check if it's all good.

If that doesn't help, I'll suggest you try doing a factory reset keeping games and apps on your console. This will refresh the console and remove all potential bugs without deleting any game data.

- Press the Xbox button to open the guide.

- Select Profile & system > Settings > System > Console info.

- Select Reset console.

- Choose Keep Games and Apps

Once that is done, you'll need to sign into the console using your Microsoft account credentials. If the issue is with your console, that should fix it.

Hope this helps.

RainingRoses

Hi Demonic Neji

I also can’t seem to find any solutions on this error code, only some forum posts for windows not xbox one.

The only thing I can suggest is to re install the game, and hard reset your xbox.

If this is the only game experiencing this issue, reinstalling it should help.

Also, try updating your console as well as the game in question, if an update is available.

Does it freeze/crash at the same point everytime?

If the issue persists, even after trying the above, contact support.

Let us know if this gets sorted for you, Hope it does 😊

Xbox Error 0x8007023e