Xbox enforcement needs improvement

after having a bogus communication ban put on my account, i've found myself in a customer support purgatory. for some reason, when i go to appeal this ban, i am prompted to take a quiz to "earn my appeal." this in itself is insulting, being a paying customer,
i should always have the right to appeal something because it is so easy to abuse the report system. that aside though, for 2 days now i have passed this test on 4 different devices only to be met with an error that logs me out and literally says "oops, you
found a glitch." may i add counting as an attempt on this quiz that you can only attempt 3 times every 24 hours........ the xbox support can do absolutely nothing about this because its an enforcement thing.... they cant contact them about this error... i
cant contact them about this error.... yet im paying for this service. this is not okay! the user agreement needs to be updated so that every ban made on an account can be appealed and the enforcement needs to be able to be accessed if not by the public, then
atleast the support team! anybody have some helpful tips out of this hole?

:)

 

Enforcement Team needs improvement

Have you been unfairly suspended and the enforcement team ignores you?

I have been a member for 10 years, same account. My first 9 years, in the days before party chat, I never had any type of enforcement action against me for anything. The past year has been the complete opposite. I primarily play Gears of War online and have
since 2007. I mention this because the community for this series has become very toxic.

Players new to the series will constantly send hate mail, file false reports, and harass players that are familiar with the game. This has been my situation as I have been suspended 5 or 6 times in the past year for voice communication. Again, I am always
in party chat and rarely communicate with other players. Recently I received a message stating "enjoy the ban, I am going to have all my friends report you, try hard!"

Sure enough, less than 12 hours later I was suspended for voice and message comm for 2 weeks. After appealing and contacting the enforcement team, which I knew would be a waste of time, I was informed the ban would stay for the remainder of the 2 weeks.

Basically too much power is left with players when it comes to reporting others and the enforcement team does nothing other than look at the amount of complaints filed in a certain time frame, which results in an automatic ban. Obviously this is a very flawed
and outdated system since players can abuse the reporting system to get others banned just for playing well or better than them.

Please post here and if I get enough similar responses, ai can submit this thread to MS and hopefully we can get the enforcement team to reevaluate their current system, as I stated, is not very fair to players.

 

Enforcement Team needs improvement

The enforcement team does not read these forums. The only way to contact them is via the case review process on
enforcement.xbox.com. Each report is investigated by individuals on the enforcement team and issues action as they see fit. No one is banned for no reason.

 

I had the same problem last night. It really is a joke. We play "mature" games that swear, promote violence and play on servers that promote drug use and show nudity.... which as an adult, I have no problem with. But, then we play with people who get ***
over the littlest things and decide they want to report us. We get banned and have no option to reverse this ridiculous "ban". Its laughable, really. I literally looked for an hour for a support number to call, good thing I didn't find one, because I probably
would have been banned for life with what I had to say. How is it ok to play a game.... any game... that you shoot people in the face and the characters in the game say "naughty words" but yet, they expect us not to say naughty words.