Xbox Enforcement Has Bad Customer Service?

Hey Xbox, I don't know if you will see this or not but I have got a problem. I recently received a communications ban on my account and I have no idea why, I have never cussed, never said anything racist, I primarily only talk to my friends! So imagine
my surprise when I get an alert saying I received a ban, I figure you probably just made a mistake somewhere, so I went to xbox.enforcement.com and asked for a case review. Case the purpose of a case review is to find out more information about the offense
and maybe have the ban taken away. That is a paraphrase of what is said before you sign up for one, so I put down this nice little message

"I have recently received a communication ban, and I would like to know what I have done to receive the ban so that I may avoid that activity in the future. I think that I may have received it do to a recent conversation with Xbox Live user C***K** (I edited
it so their name wouldn't be given out), who I believe to be one of my friends in real life, but that is just what I think. I do not mean to be hateful in anyway I speak, I just try to make corny jokes that sometimes get misinterpreted."

And the reply I received was

"The suspension was issued for inappropriate communications with other users. We cannot allow this kind of behavior on the service.

During this suspension the account may continue to access the Xbox Live service, including online multiplayer, but communications features will be restricted. This includes messaging, video communications, in-game and party chat, and Skype on Xbox One. At the
conclusion of the suspension all communication functionality will be automatically restored.

To help avoid future Enforcement actions, please review our Enforcement website
http://enforcement.xbox.com/"

Does that sound like you helped me figure out what I did wrong? That sounds like a computer generated response. All I want to know is, what I did wrong so I can avoid it in the future.

:)

 

Custom Gamerpics Coming Before E3!

I hope the enforcement team is ready.

Custom gamerpics is a bad idea.

 

One thing that we're maybe forgetting...

Why do you think the xbox one has mandatory checks on games within 24hours and Sony doesn't? It's blatantly obvious Sony won't enforce the same level DRM as the xbox one.

 

Sounds like the jokes you think are corny might just be offensive to others. Don't assume just because you find something funny that other people will, even if those people are your friends.

There is a reason that Xbox Live is 'E for Everyone'. That's the behaviour that Microsoft expect people to follow.

 

No one from Microsoft will see your post here. There is no way to get any more specific information about what caused your suspension. Based on the terms of service you agree to when you sign up, they are under no obligation to give you specifics. The only
thing you can do is review the Code of Conduct -
www.xbox.com/.../CodeOfConduct