Xbox Enforcement Action but nothing on account?

Enforcement Actions (being an account suspension or not) have the same procedure. You receive an email telling you about the enforcement action (which can be a device ban, account ban, chat ban, etc...).

Right now there's an issue with the enforcement site not showing current suspensions /enforcement actions which means it's not possible to see it there or submit a case review at the moment.

If you still have any other question, please let me know.

Hello, KaayLynn. Thanks for reaching out! My name is Lucas, and I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Some users are having the same issue as you. Please take a look:

https://answers.microsoft.com/en-us/xbox/forum/...

By Smwutches:

"...You can try contacting support and they can tell you how long your suspension actually is, but they won't have any further information about the suspension. There's currently an issue with the enforcement site not showing current suspensions which means it's not possible to submit a case review at the moment."

Unfortunately if nothing is showing on the Enforcement website on your account or your child account, there's no other place to look at. You can only know the details and length of the suspension on the email you and your child received.

If you have any other question or need anything else, please let me know.

Hello,

Thank you for the response! I guess I am still a bit confused lol... I went to the thread you directed in your reply, but it seems that post pertains to suspensions? My child's account (my account) is not suspended. All that happened was that I received an email stating there was an enforcement action taken on behalf of Xbox, and to find more information on said enforcement, to click the link they provided in the email. I did this; it brings me to the enforcement page. There are no notifications or anything on that specific page indicating whether something happened and what it was (to cause the enforcement action).

I also checked our Xbox Family app to see if there were any notifications, and there was nothing. I also logged into the account my son uses to play Xbox, and there were no notifications about any sort of an action (or what it might be).

I guess I'm just confused about the email. It tells me there was an enforcement action done/taken on the account, but there is no other indication or evidence to help me understand what was enforced and why. It doesn't say anything about suspension, either.

I have attached a screenshot of the email I received. Thanks so much!

Support can't help as xbox live enforcement is nothing to do with them.

You need to go to the enforcement site to see any enforcement action on your account
here

If the person did nothing wrong then there is nothing to worry about. The PET investigate all claims on an account prior to laying an enforcement action.