Xbox/email login

I was playing on Saturday morning when I was signed out of my profile

Now I can't sign in or download my profile with out it saying that I have a problem with my credentials

I keep trying to get a call back from Xbox to fix it for 3 days now and just keep going round in circles

Hi JashawnTaylor,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

We're sorry to hear that you are having issues signing in to your Microsoft account. First and foremost, we'd like to inform you that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity. For now, please allow me provide the way to recover your account.

We understand that the verification process leads you to recovery of your Microsoft account. As per your description you already had linked all devices, purchases to the same account that means there is a high chance of you to recover your account. If you can still remember your email address and password, secure your account by using your PC's (any linked device) browser and sign into your account by using this website - Verify your account.

Otherwise, use this form to recover your account: Recover your account.

If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi JashawnTaylor,

We hope you are doing fine.

We would like to follow up regarding your concern as we still have not received any response from you since our last follow up message. Please feel free to create a new thread if you have different and new concerns - Create a new question or start a discussion.





Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Kind regards,

Hi JashawnTaylor,

We have not heard anything from you since from our last follow up message. If you have other concerns please do not hesitate to create a new thread and we would be more than happy to assist you with it. Have a great day ahead of you.



Kind regards,

Unfortunately this guide is only working with the Xbox 360 but not if you only own a Xbox One.

If you only have a Xbox One you can go to
http://account.live.com and add the email address used for the Windows login there. After you deleted the account the email address and the Windows login are bounded to you can set it as primary email address in the account the gamertag is bounded to.
Then both logins are identical.