Xbox Email change

XRogueMarauderX · Dec 22, 2014

So I need to change my email connected to my gamertag but it won't let me. I don't know why since my @live email has been active for over a month and it's really important that I do change it since I have a feeling that one of my old friends are gonna try
to hack me and I need to switch to an email less important

Any help is appreciated.

:)

xboxfelix · Dec 22, 2014

How to Change your Xbox LIVE account information

Overview

It is possible to change information associated with your Xbox LIVE account like your name, address, phone number or email address.

Note: You cannot change the country that is associated with your Xbox LIVE account. If you have moved to another country and you would like to access Xbox LIVE from there, you have to create a new Xbox LIVE account in your new location.

How to Change your name, address, phone number or email on Xbox.com

1) Go to My Account and Sign In with your Microsoft Account. (This is the email and password that is associated with your Xbox LIVE account).

2) Make the changes you want to your billings account information and then click Save.

How to Change your name, address, phone number or email on your console.

1) Sign in using your Xbox LIVE gamertag.

2) Proceed to Settings, and then select Account.

3) Select Your Information, and then go to Billing Information.

4) Sign In with your Microsoft account password.

5) Change your billing account information and then click Done.

In case you want to change the billing name on your Xbox LIVE account, go to Xbox.com

Savage · Dec 22, 2014

My account was suspended

My xbox account is suspended untill 5/4/2012 witch is today i cant check my aim account i dont remember my password i made one for yahoo but cant change it i tried to switch emails. My account was supposed to be off suspention but its not. Xbox sent a email to me old email at aim.com but i dont use that email i use yahoo i still dont know the reason for being suspended

Any idea's?

onyxishere · Dec 23, 2014

Sorry to hear it. No one can hack your account unless you give them info on how to get in (ie. login and password).

I would start by changing the password for your account's email address. Then you can try following the steps listed at the link to change the email address associated with your gamertag.

support.xbox.com/.../switch-gamertag-to-different-microsoft-account

The link also provides conditions that may prevent you from changing the email address.

wi7bit

I would just keep the address added but set the other one as primary and use it for a few months to make sure all services update the change. Just to be sure.

Remove the address may lock you of some services otherwise until they catch up. I've had this problem in the past with a family members account.

Kathy A.

Hello Carlos Benitez2,

Thank you for posting in Microsoft Community.

To change your email address, you will have to seek permission to your mother. This email may hold some files stored in Microsoft OneDrive or licenses for Office or other access to Microsoft Services that is crucial data. For assistance we recommend you to reach out our live support team for assistance, together your mother, please discuss with the support team.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the lists.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Please note that closing your account will permanently delete all data associated with it, including your game progress and achievements. Learn more here: How to close your Microsoft account - Microsoft Support

Sincerely,

Microsoft Community Moderator

Renatodibi

Hi Cactus.

My name is Renato.
I'm an Independent Advisor and a Microsoft Xbox user like you.

I hope I have understood your question correctly, although something is not entirely clear to me.

I want to clarify a simple concept regarding the account and email, which is that they are linked and it is not possible at present to change the email associated with an account or transfer content from one account to another.

If you have created a child account and made purchases on that account, you can remove it from the family group. However, if the purchases are in your account, you cannot transfer them.
The same applies if you create a new account with a new email and want to transfer purchased content from another account to this new one.

I hope I have been clear.

Kind regards
Renato

wi7bit

I've just checked and it's OK to set your Gmail account as the primary address. It was only advised not to do this if you have a personal email domain set on a Microsoft 365 account. Unless you have one of those, then it's fine,

XBF Steven R

Hey there

LeoRyc

,

Thanks for reaching out to the Forums for advice on how to deal with this issue. I can totally understand how what you want to do would be convenient, however that is impossible.

You cannot move any account to another email aside from what was posted by Brad.

Thanks for reading!

Hope this was informative.

Xbox Email change