Xbox Elite Series 2 Warranty Replacement Help/Advice?

Discus and support Xbox Elite Series 2 Warranty Replacement Help/Advice? in XBoX on Consoles to solve the problem; I initiated a controller replacement on January 5 for an Elite Series 2 that was a gift for someone. He told me he had the right bumper issue, and as... Discussion in 'XBoX on Consoles' started by KIMBERLYSUE1, Feb 18, 2021.

  1. KIMBERLYSUE1
    KIMBERLYSUE1 Guest

    Xbox Elite Series 2 Warranty Replacement Help/Advice?


    I initiated a controller replacement on January 5 for an Elite Series 2 that was a gift for someone. He told me he had the right bumper issue, and as it wore on he ended up with stick drift. Initially, I ended up on the wrong thing and wound up paying $40 for spare parts that didn't solve the issue. So, I finally got to the right place for the warranty replacement, had everything processed and finally got a shipping label. However, the person who had the controller was in a bad car accident and is still in the hospital. I finally managed to get the controller to send off and before I could get back in town to mail it Microsoft closed out the case. I thought, okay, no big deal, I'll just reopen, but I can't get to anything that even shows where I initiated it. So, I thought I'll just do a new one. But then the new one got closed out saying it had already been replaced, but it has not. The date they referred back to was for the parts for the controller, before I had even started the controller replacement. Now the controller doesn't even show on my devices, and when I try and add it I get that the serial number is invalid. I've tried calling, but get a message that they are closed and to call back during normal business hours....which I already was. I'm tired of trying to get a real live person to actually help me. I get that I missed the initial deadline, but if I could have predicted a horrible car accident I would have held off on trying to get the replacement. I'm just frustrated that no matter what I do I can't seem to get a REAL person, just all automated stuff or when I do get a real live person they transfer me and then I get hung up on.

    :)
     
    KIMBERLYSUE1, Feb 18, 2021
    #1
  2. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  3. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  4. andrewGiorlando Win User

    Xbox elite series 2 controller

    They recently extended the warranty for elite 2 to one year. https://support.xbox.com/en-US/help/hardware-network/controller/elite-controller-series-2-warranty . maybe this will help
  5. The Deagnos Win User

    Elite series 2 controller

    My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this
    Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

    https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce
  6. Eden0032 Win User

    XBox Elite Series 2 Not Working right and now out of warranty

    Hi there.

    The warranty for the Elite Series 2 controller in the US is 90 days from the day of purchase. After this period, the controller is considered out of warranty and is therefore not eligible for a replacement. If you took out extended warranty from the retailer
    then this might be an option for you.

    If not, I suspect $99 for a replacement is still cheaper than buying a new out from Amazon.

    I hope this helps.

    -
Thema:

Xbox Elite Series 2 Warranty Replacement Help/Advice?

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