Xbox Elite Series 2 Top Left Paddle Unresponsive

Each Elite controller series 2 comes with 1 set of paddles. You can order replacement paddles, thumbsticks etc.

Series 1 paddles, thumbsticks is not compatible with series 2.

First , you will need to Troubleshoot your Xbox Wireless Controller | Xbox Support. If that doesn't resolve the issue, you will have to get the controller replaced by following what's mentioned here => Request an Xbox controller replacement | Xbox Support.

Hello HecticSlicer,



Hope you are doing well. Thanks for posting to the Microsoft Community.



First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down.



Can you please let us know if you still need assistance with this, or if you already solved it through another path? Again, our apologies, and thank you for your understanding as we try to catch up.



We look forward to your reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

So you're saying I have to pay to ship pack a device that was poorly made by Microsoft? A device that cost $180, to begin with?

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First I'm sorry you're having this problem.

Please try to carry out the solution below.

Solution 1:

Press and hold the Xbox button  for 5-10 seconds, until the controller turns off.

Wait a few seconds, then press and hold the Xbox button  again to turn the controller back on.

*You can check out this solution at the link below.

https://support.xbox.com/en-US/help/hardware-ne...

*If it doesn't work, try the solution below.

Solution 2:

If you don’t already have the app installed, get it in the:

Microsoft Store

Open the Xbox Accessories app.

Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

Note You'll be prompted to update to Windows 10 Anniversary Edition if you haven't yet done so.

When the controller is connected, you'll see the Update Required message if an update is mandatory. Install the update.

*You can check out this solution at the link below.

https://support.xbox.com/en-US/help/hardware-ne...

If this does not work, you will need to initiate a repair order on the Microsoft website, for that check the link below.

https://support.xbox.com/en-us/help/hardware-ne...