XBox Elite Series 2 Not Working right and now out of warranty

Discus and support XBox Elite Series 2 Not Working right and now out of warranty in XBoX on Consoles to solve the problem; So I pre-ordered my Elite Series 2 controller on Amazon when it was announced and got it last year in November. It's since has left thumbstick drift... Discussion in 'XBoX on Consoles' started by Spine Raptor, May 20, 2020.

  1. Spine Raptor
    Spine Raptor Guest

    XBox Elite Series 2 Not Working right and now out of warranty


    So I pre-ordered my Elite Series 2 controller on Amazon when it was announced and got it last year in November.

    It's since has left thumbstick drift issues and unresponsive face buttons. Very frustrating.

    I've learned these were widespread issues and was hoping Microsoft was going to have a fix or were going to offer replacements since I read they were looking into it.

    I've registered the serial number on my account but it says the controller is out of warranty.

    The only option I have online is to send away for a replacement for $99+.

    I was somehow able to contact overseas Microsoft support call center using the support virtual assistant on their website, but they just told me it's out of warranty, and that I should just buy a new controller out of pocket, since they are only replacing controllers
    in-warranty.

    I've since tried to submit a replacement request with Microsoft support ticket system, even with the controller out-of-warranty, but it got denied because it's out of warranty.

    This controller has widespread issues. I didn't break it myself, and I don't game very much with it.

    This is definitely a manufacturing fault, but I am not sure who to contact to get this controller replaced.

    They must know this controller has these specific issues right?

    Anyone have any additional info on this or where I should go to get this fixed?

    Buy a new Elite Series 2 Controller doesn't make any sense to me, I've only had it since November.

    :)
     
    Spine Raptor, May 20, 2020
    #1
  2. Eden0032 Win User

    XBox Elite Series 2 Not Working right and now out of warranty

    Hi there.

    The warranty for the Elite Series 2 controller in the US is 90 days from the day of purchase. After this period, the controller is considered out of warranty and is therefore not eligible for a replacement. If you took out extended warranty from the retailer
    then this might be an option for you.

    If not, I suspect $99 for a replacement is still cheaper than buying a new out from Amazon.

    I hope this helps.

    -
  3. The Deagnos Win User

    Elite series 2 controller

    My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this
    Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

    https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce
  4. Suitch Win User

    Warranty help with Elite 2 Halo infinite edition

    Can we get ahold someone who can answer this for certain? I am also having an issue with my right thumbstick and this is a very expensive, and DIFFERENT product from a normal Elite Series 2 controller. If Microsoft/Xbox can't warranty the specific sku, then why is there even a warranty in the box at all? If they were to send a regular Elite Series 2 back after a Halo Infinite version is sent in, then they would be performing a scam--not a warranty service.
  5. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I     tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
  6. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

Thema:

XBox Elite Series 2 Not Working right and now out of warranty

Loading...

  1. XBox Elite Series 2 Not Working right and now out of warranty - Similar Threads - Elite Series Working

  2. My elite series 2 controller will not work

    in XBoX on Consoles
    My elite series 2 controller will not work: The Xbox button will blink for a few seconds and then turn off, the Xbox button also is the default white color and not the one I set it to. Is there any way I can fix this...

  3. Elite controller won't scroll and left bumper not working on Xbox series x

    in XBoX on Consoles
    Elite controller won't scroll and left bumper not working on Xbox series x: Controller won't scroll down, just skips back up, and left bumper not working. Did all the things, updates resets, nothing worked. As well, if I have my working controller connected and reconnect...

  4. Elite controller won't scroll and left bumper not working on Xbox series x

    in XBoX on Consoles
    Elite controller won't scroll and left bumper not working on Xbox series x: Xbox series x , Xbox elite controller, will not scroll down as well as the left bumper will not work. Did all the things, cleared the cache shut everything off , reconnected , nothing works....

  5. P1 and P2 don’t work at all on Elite Series 2

    in XBoX on Consoles
    P1 and P2 don’t work at all on Elite Series 2: Like the title says, my P1 and 2 paddles don’t register ANY inputs when I’m pressing them with a select profile (normally P1 should be right stuck click and P2 should be RB). I opened the...

  6. Why doesn’t Design Lab for the Elite series 2 work? how long is it going to be off?

    in XBoX Accessibility
    Why doesn’t Design Lab for the Elite series 2 work? how long is it going to be off?: The Design Lab will let me fully make one but not actually let me buy one aleast their is no apparent option bd030d1f-f29f-451b-960b-f2335be17315

  7. LB button not working in Elite Series 2 controller

    in XBoX on Consoles
    LB button not working in Elite Series 2 controller: When I bought the Xbox Elite Series 2 controller. I played with the controller for a few weeks. Later the LB button had a problem where it only works if you press it one point or press it a lot....

  8. Elite Series 2 P1 and P2 paddles don’t work when pressed at the same time

    in XBoX on Consoles
    Elite Series 2 P1 and P2 paddles don’t work when pressed at the same time: I have P1 bound to right stick click and P2 bound to A so I can slide hop better in TF2, and I noticed while I was playing that my A button wasn’t working correctly. So I troubleshot a bit, tried...

  9. How to make Xbox Elite Wireless Series 2 to work with wired headsets on BT? Even possible?

    in XBoX on Consoles
    How to make Xbox Elite Wireless Series 2 to work with wired headsets on BT? Even possible?: Xbox Elite Wireless Controller Series 2 doesn't seem to work with wired headphones when on BT. Works fine when on USB.. how to make it work? I bought 2 of these expecting to use them with...

  10. controller elite series 2 barely working

    in XBoX on Consoles
    controller elite series 2 barely working: my LB and RB stopped working ages ago and required a heavy amount of force so i switched to the back buttons which have been working, until most of my buttons stopped working fully execpt my RT,...