Xbox Elite Series 2 Controllers disconnects when R Analog is hardly pressed

AhmedKhalil207123 · Dec 21, 2021

Dear All

I just a bought a new XBOX Elite Series 2 Wireless Controller, which overall works fine on my XBOX Series X.

But I noticed a very strange issue where the controller suddenly disconnects and turns off while playing first shooter games, I debugged it more to figure out it is disconnecting when I press on the right analog Jump-stick hard even on the home Screen, and once it's turned off it only turns on if i connect it to a charger, then I can open it again.

Could you please help about this issue? Please note I replaced the controller and I had the exact same issue, which is quite strange.

Is any one had experience with this issue

Thanks,
Ahmed

:)

Kierandw

I have the same problem and it occurs irrespective of what console or PC it is connected to. Pressing the RS hard seems to disconnect the power in the controller and it becomes unresponsive until plugged in with a cable. Even when plugged in you can see the controller switch off then switch back on when pressing RS. It seems like when the pressure on the RS exceeds a certain point it flexes the board inside the controller causing the internal battery to disconnect (only a theory I cannot prove this) or a short circuit of some kind that forces it to shut down.

Geri M.

Hi KazBlaze aka Q,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand that you are having an issue with Xbox Elite Series 2 Controllers that disconnects when R Analog is hardly pressed. Let us check on this together and sort this out. We will do to the best in our capability to assist you with your concern and help you back to gaming.

For us to understand fully the issue we would like to know more about it in details so that we can provide a more accurate resolution for you. To start, please provide us information/answer on the following questions.

Is this happening on that particular game only?
Have you tried it on another console/device?
Is your driver updated on the latest version?

We hope to hear from your response so we could go on resolving your concern.

Sincerely,

Xbox Forum Moderator

Microsoft Community

BAXX1980

Same happening here. Just bought a new Elite 2, using it on PC. If I press the right stick down slightly harder than the button click, it'll turn off the controller. Requires connecting to the USB cable to turn on again. Essentially makes this thing unusable. Will try returning it as there are no solutions online.

Geri M.

Hello KazBlaze aka Q,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Ahmed, do you belong to Insider, if yes this can cause certain bugs in the Xbox operating system, if it does not belong to the insider ever tried to sync your controller on another console like a Series S or a normal Xbox One to see if the same thing happens?

Xbox Elite Series 2 Controllers disconnects when R Analog is hardly pressed