Xbox Elite Series 2 Controller Replacement Under Warranty Also Faulty

Discus and support Xbox Elite Series 2 Controller Replacement Under Warranty Also Faulty in XBoX on Consoles to solve the problem; Hi there, I recently got my Elite Series 2 Controller replaced under warranty, however, this replacement is also faulty. The A button is difficult to... Discussion in 'XBoX on Consoles' started by bilalfarooqui, Mar 26, 2021.

  1. Xbox Elite Series 2 Controller Replacement Under Warranty Also Faulty


    Hi there, I recently got my Elite Series 2 Controller replaced under warranty, however, this replacement is also faulty. The A button is difficult to press and make a successful input on-screen, which is frustrating as this is a new controller and my previous one had similar issues with RB, the back paddles and joystick drift. Do you have any idea who I can contact to either fix this or receive another replacement which would be very inconvenient as I have been waiting a while for this replacement and now I may have to wait even longer. Regards, Bilal.,” we think we might have found something to help.

    :)
     
    bilalfarooqui, Mar 26, 2021
    #1
  2. s33r Win User

    Elite series 2 controller replacement

    Warranties cover a like for like replacement if required under that warranty so as far as I know, yes, if you send an Elite series 2 in for replacement you will receive an Elite series 2 back.
  3. Legojoey1234 Win User

    Elite Series 2

    There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

    If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

    Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair
  4. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  5. under_scored Win User

    Xbox Elite Controller Series 1 Warranty

    Unfortunately, your warranty period expired in February. For Elite Controllers, it's 12 months in the UK and 90 days in the US (unless purchased in an Elite bundle, which is 12 months). If you attempted the RMA process prior to the warranty expiring, customer
    support might make an exception.

    Personally, I would keep contacting support regardless of the warranty period expiring, as Microsoft knows these controllers are defective. In the US, there was an unofficial program offering a one-time free replacement to Series 1 owners.

    For anyone else reading this response in the future:

    Never buy Xbox Elite Controllers, including Series 2. They are overpriced and faulty.
  6. JackHD 2D TV Win User

    How to get a refund in this website ? I have tried to get one for 3 weeks

    If your controller is faulty it and it's still under warranty you should be able to replace it
Thema:

Xbox Elite Series 2 Controller Replacement Under Warranty Also Faulty

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