Xbox Elite Series 2 controller not working properly

The original XBox Elite controller requires the Xbox Wireless Adapter for Windows 10 so without that adapter it will not be recognized properly by Windows. The newer, Elite Series 2 can connect to a Windows 10 PC without the need of an adapter.

This is Xbox controller elite serie 2

https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller-series-2

I called support and they said I would either have to buy a new controller (****) or pay $99 dollars for fixing it. So basically a $300 controller that I'm looking at. I told customer service that I want to speak to a manager. They said a manager would
contact me within 72 hours. I don't play much. I was hoping this controller would've lasted me at least 3 years. I had the first Elite controller and the rubber parts came off along with major stick drift on both sticks. My Elite Series 2 has stick drift but
nothing that effects my play, even on fps games. It's the bumpers and paddles functions that are messed up. I want to buy the new Xbox Series X. I was looking forward to pairing it up with my Elite Series 2 controller. Now I'm having second thoughts.

Hey. Were you offered an extended warranty? Did you know you had that option? I wasn't offered and didn't even know. I am having similar issues. I purchased my first elite controller series 2, end of April, its slowely failing. I have loose left thumb stick,
with a drift, and buttons are becoming unresponsive. 200$ for this controller, less than 5 months of owning and its malfunctioning. Nothing worse than controller drift when you play fps games, or try to carefully navigate games...

I can't find a way to voice my disappointment or write reviews. Pretty awful product to charge $200 for, with such awful support.

Have you tried getting support in this matter via phone or chat? I can't. No option. I called and the automated service have me no other option than to go online. I went online and i was told there are no options for online chat or phone support for the
controller.

My xbox turns on but the thing is it wont connect to my tv or neither my controller, and when i try turning it off by the x button it wont turn off unless i disconnect it from the back or cord.