Xbox Elite Series 2 Controller Bumper Issue

Discus and support Xbox Elite Series 2 Controller Bumper Issue in XBoX on Consoles to solve the problem; I purchased an Elite Series 2 controller a year and two weeks ago. I've been away on deployment and have only used it for about three months of the... Discussion in 'XBoX on Consoles' started by Knight Errantry, Nov 29, 2021.

  1. Xbox Elite Series 2 Controller Bumper Issue


    I purchased an Elite Series 2 controller a year and two weeks ago. I've been away on deployment and have only used it for about three months of the last twelve.

    The Right Bumper is unresponsive. It needs a very deliberate, forceful action to get it to operate, unlike the Left Bumper.

    I just want an email address to talk to someone at Microsoft about this. I feel this product should survive longer than three months of use, but Microsoft won't talk to me because it's a couple of weeks outside of warranty.

    Can anyone give me a contact email for Australia so I can get some help with this?

    :)
     
    Knight Errantry, Nov 29, 2021
    #1
  2. Loacker Christoph Win User

    Why is customer friendliness so bad when it comes to warranty cases?

    lmgtfy:

    https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
    "The notorious Xbox Elite controller bumpers can and do fail..."

    https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

    "...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

    here we go

    https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

    I
    tried to fill out repair order, but, as mentioned above, those are the only options i got.

    Bumper IS a known issue, as you can see.

    Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.
  3. ROBOSLIDER Win User

    XBox Elite controller bumper issues

    The bumpers on my launch day Series 1 Elite Controller finally broke a few months ago. Was disappointed that an otherwise perfectly functioning controller (never had the grip issue with mine) was rendered useless because of the poor design of the bumpers.
    All the development that went into the Elite and no effort was made to improve this inherent weakness in all Xbox One controllers. I repaired it myself with a replacement bumper from ebay. Never had bumper issues with any of my 360 controllers.
  4. T3chnlgydude Win User

    Elite Controller Bumpers

    Yeah the Elite Series 2 was basically improved from feedback of users of the Elite Series 1

    Many problems were fixed including the bumpers and the grip that also came loose after some time

    Hope to get an Elite Controller one day :)
  5. Legojoey1234 Win User

    Elite Series 2

    There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

    If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

    Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair
  6. IKEVOI 71 Win User

    Xbox elite series 2 problems

    I have had both the elite controller and also the elite series 2.

    Issues with both are quite bad considering the cost of the things. The elite series 2 controller has left stick wandering issues, the a button is sometimes non responsive, the bumpers sound really tacky and the rubber comes away from the plastic body where
    you grip.

    I have gone through 3 elite series controllers (thankfully Game exchanged them each time) and am on the fourth now and it has the exact same issues as the other three, with the acception of the rubber coming away, not had it long enough for that.

    To sum up, I am very unhappy with the controller, so much so I am at the moment using an elite series one that has had all the rubber removed, its a bit uncomfortable but this said controller has no other issues.

    Hope this helped.
Thema:

Xbox Elite Series 2 Controller Bumper Issue

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