Xbox elite series 2 controller been at service centre since 11th June, how can I chase them up?

Chris007sm · Jul 21, 2020

As title states really, iv used the service centre previously and had the controller back with in 10 days so starting to worry. This is a straight warranty replacement too as the controller is broke after only a couple months of use, so assumed it would
be even quicker than normal.

anyone in the same boat?

:)

Kmac15

Ya they received mine on 22nd of June and still haven't sent out a replacement. I even paid the extra 13 bucks for fast shipping. Not sure what the point of paying for expedited shipping when it's not even close to the 4 to 6 business days it states when
I paid for it .. over a month at this point. Last person I talked to said the service center is out of stock but yet u can order one from the Microsoft store itself. Seriously frustrated at this point!!!

DamianHirszel

Does anybody have any contact to this repair centre ? or maybe somewhere to MS customer service ? have same problem with my elite v2.

I sent this on 11th June - been delivered on 16th (according to UPS) - no updates on my order status, not even shows that been delivered to them apart of Proof of Delivery from UPS sign by WEBER...

Start to bit concern as i just bought it few days before and find out A button wasn't responsive properly.

DannyDawber7853

Just purchased a brand new xbox one elite series 2 controller. it came with a 14 day free trial for xbox game pass ultimate. code says its already been used. hows this possible?

Dear Benjaminkruger420

My name is Danny, I'm sorry to read that you're having issues with a code provided with your elite series 2 controller have you tried contacting XBOX Support for help?

Sincerely

Danny Dawber

- An XBOX Ambassador member since June 2020

xxxTIMBURYxxx

The Elite Series 2 controller has a 1 year warranty.

If your controller isn’t working and needs replacing, go to https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty and
enter the controller’s serial number at the bottom of that page. For the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

Tonezz

You can do it online.

Go to the bottom and click repair and service centre.

support.xbox.com/.../servicing-elite-controller

Xbox elite series 2 controller been at service centre since 11th June, how can I chase them up?