Xbox elite series 1 controller keeps disconnecting

Jibril69 · Jan 12, 2020

I have a weird problem with an Xbox elite series 1 controller, which keeps disconnecting for a few seconds, then reconnecting, every few minutes, whilst playing Modern Warfare 2019. I've tried all the usual remedies, re-pairing, updating firmware, changing
batteries etc, all to no effect.

It happens during gameplay and also navigating menus etc. Lose all control, and any chat.

When connected via the USB cable, there's no problem.

The odd part is it seems to be specific to playing Modern Warfare 2019. I have no problems navigating the dashboard, or with playing any other games, online or offline.

I've been using it for just over 12 months with no problem, so it's just out of warranty too.

:)

Jibril69

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Thanks for the reply, just to clarify, theres no known “fix” other than replacing the controller with a new series 2? Typically my series 1 is just over 12 months old, so no chance of a replacement under warranty?

Emo Goggles

id return the controller and get a new one.

FIZZY LP

Thanks for reaching out!

there was a known issue with the console and the controller communication, which caused a lot of controllers to disconnect also affecting the Elite Controller series 1, i suffer with the same issues, all new controllers have been fixed including the series
2 controller.

All the steps we will only be temporary.

if its a new controller swap it the series two.

its not the game thats the issue, its an Intermittent problem.

i hope this helps

Jibril69

id return the controller and get a new one.

Thanks for the reply, I did look at whether it could be warranty returned, but apparently not.

Not really wanting to fork out £160 for a new one, when it's just one game that's a problem.

MaskedMenace136

Sorry to hear you are unsatisfied with the current Xbox controllers, however, the question forum is the incorrect place to post your feedback. Unless you are asking about current Xbox controller advancements in-which case that would be the Xbox Elite Controller
Series 1 and Xbox Elite Controller Series 2. The Xbox Elite Controller Series 2 being the newest on the market and being awarded,
"Best of E3 2019 - Hardware/Peripheral" - Game Critics Awards.

For more information about these new Xbox controllers please visit the below links.

Xbox Elite Controller Series 1

Xbox Elite Controller Series 2

Xbox elite series 1 controller keeps disconnecting