Xbox Elite Controller warranty issues

Discus and support Xbox Elite Controller warranty issues in XBoX on Windows to solve the problem; My 1 year old xbox elite controller developed stick drift on the right thumb stick. Trying to get support for this has been one of the worst support... Discussion in 'XBoX on Windows' started by ZeroFlux, May 14, 2020.

  1. ZeroFlux
    ZeroFlux Guest

    Xbox Elite Controller warranty issues


    My 1 year old xbox elite controller developed stick drift on the right thumb stick.

    Trying to get support for this has been one of the worst support experiences i have ever had, and i have some bad ones.

    After finally figuring out the only way to get support is to do a call back i was shocked to find out that the warranty was 90 days.

    That blew me away, and to make it worse, i cant even pay to get the controller fixed.

    Is there anything i can do? I really like this controller but the experience has soured me on ever buying a MS hardware product again as i now have a fairly expensive paper weight as the drift makes games un playable.

    :)
     
    ZeroFlux, May 14, 2020
    #1
  2. Joker43 Win User

    Xbox Elite or Scuf?

    I would recommend the standard Xbox One controller, I had same issue with my Elite controller. Also check and see if your Elite controller is still under warranty.
  3. Boaz_ Win User

    Microsoft Store(buying an elite controller)

    Hey JtK,

    The Elite controller is definitely a very nice step up from the controller that comes with the console. You get a lot of opportunities for customization, and it feels great. If I understand your question correctly, you're wondering if the warranty on your
    console will carry over to the Elite controller? Is it a warranty through Xbox or a third party such as Best Buy? The warranty on your Xbox will cover the Xbox and controller that came with it, but not the separately purchased Elite controller. If the warranty
    is through a third party, it would be best to check with them. Hope this helps!

    Boaz
  4. soulflyr Win User

    Who to contact, I received a defective XBOX Elite 2 replacement

  5. XBF Amber M Win User

    Xbox elite controller

    Hi Marionette,

    Thanks for reaching out to us in the forums for this issue. Actually, our Elite controllers have a full 1-year (12 months) warranty, unlike our other controllers. If you're Elite controller is acting strange, then you can try the following
    in regards to troubleshooting:

    Xbox One Wireless Controller Solution <<< to troubleshoot button issues, etc.

    All about the Xbox Elite Wireless Controller <<< has all applicable scenarios

    If you've been troubleshooting, but the issues seem to remain (and you haven't had the controller that long), I'd recommend you request
    a controller replacement
    .

    I hope that this information helps a bit more.
  6. dustylee15 Win User

    Xbox Elite Controller Right Analog Stick Issue

Thema:

Xbox Elite Controller warranty issues

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