Xbox Elite Controller Series 2 - No Firmware Update on PC

me2maniac · Dec 16, 2021

Hello everybody,

I just bought an Xbox Elite 2 Controller for using it at my PC. Unboxing was a great experience and I was really happy with the haptics of this controller.

However, first connecting it over Bluetooth with my PC (like normal Xbox Controller, without a problem) I directly realized something is wrong:

- Button A opens the Game Bar (even in games)

- Most Games do not recognize any Controller, so no Gaming at all.

- xCloud does not recognize the controller

So after a couple of Google pages I am feeling like, I am definitely not alone. This problem is everywhere.

- https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-series-2-controller-doesnt-work-right/f63b4cdf-2343-4407-b330-9aca04f0849e

- https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-controller-2-firmware-update/a82bc788-3c6e-47bb-9723-bacd67e5e983

So, here is my question: Any chance Microsoft will address this problem? And „Update it via an Xbox“ is not an option (where even buy a new Xbox in the moment ). Or should I just send my nee beautiful controller back?

:)

StuartATrueRed

Firmware version 517.3202.0 is the latest firmware version available for the Elite Series 2 controller. So your controller has the latest firmware available.

Don't forget the Elite Series controllers use a different firmware than the other controllers, because it has different features to the standard controllers.

EnigmaNL

I have the very same issue with my Xbox Elite Controller Series 2. Very annoying indeed.

How can the Xbox firmware not be recognized by the PC software? Huge oversight by Microsoft...

JoeB7

No. I would assume that the Xbox app on our Samsung TVs might need an update.

Or, we need an firmware update for our Elite Series 2 Xbox controllers, which can only be done using an actual Xbox hardware or a Windows PC. I have neither.

My current workaround is using the “cheap” standard Xbox wireless controller I had already.

I got the Elite Series 2 controller for free, as it was part of a marketing campaign, buying that particular Samsung TV series, you receive an Xbox controller for free and a Game Pass. However, that Xbox controller doesn’t pair with the Xbox app. (It pairs with the TV only.)

It would be great if anyone who knows Xbox 2nd level support contact details forwarding this thread, so that MS can look into that and update the Xbox app for Samsung smart TVs. Or I go in a shop and ask if they can check if the Elite controller has the latest firmware installed.

XBF - Hayabusa

There was a new update released, can you try updating your Elite Series 2 controller again?

I also have the Elite Series 2 controller and I do not run into these issues when using it with the PC.

NicoleR8

My controller just recv'd an update about a month ago. Just bought a pc and connected controller which works perfectly however I am unable to configure my controller due to the "app not supporting my firmware on my controller"? Im a little confused. It's an xbox elite series 2 controller so how does the app not support it?

Xbox Elite Controller Series 2 - No Firmware Update on PC