Xbox elite controller series 2 constantly breaking - refunds possibility

Kantares · Nov 6, 2021

Hello,
I have this unpleasant situation that since the purchase my Xbox elite controller is spending more time in shipment between repair and my home than it has ever stayed on my desk. I am already shipping 3rd time (paddles not working, disconnecting from console, now not turning on/charging).

What are the options to get a refund from Microsoft? / How many more broken controllers I have to receive to request a refund?
Please do not point me to a retailer as it is not a retailers warranty that is covering the repairs.
With each device delivered it looks like I am going through a failures checklist from official Microsoft page.

:)

BEAzYBEANz

Im tryin to request a call and the link is not working. Its like they purposely dont want to help you. These ''premium' controllers are not worth the price, yet and still you keep selling them. I want assistance with this situation asap.

MateusFontana

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

I want to say right away that I'm sorry that I'm having that kind of experience with a Microsoft product.

I believe that it is not possible to request a refund for control directly from Microsoft, it would be necessary to contact the store where you bought it to see what could be done.

Information about the warranty and other things can see at the link below.

https://support.xbox.com/en-us/help/hardware-ne...

*You could be directly contacting one of the agents and the responsible sector to explain the situation. To do this follow the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Choose the contact-us option

or

Ask a question to an agent

*Describe the problem you are having, and then request a callback, or speak to one of the gamers, they will be able to redirect you to the right sector.

*Thank you in advance for contacting us, it is always a pleasure to help the community.

MateusFontana

If the callback option is not available or giving an error, follow the instructions contained in the images below.

Visit the website: https://support.xbox.com/en-US/contact-us

*By doing this, you will ask to speak to one of the Microsoft agents, with that you will get a callback.

Geth

It seems like both elite controller series have a lot of issues.

Is it possible for you to just get a refund?

mehly

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

Xbox elite controller series 2 constantly breaking - refunds possibility