Xbox Elite Controller no sound

The 3.5mm jack on my xbox one controller just stopped working? Any ideas? I tried a power cycle

:)

 

Elite Controller Syncing

Hey Dol -

Have you tried connecting your Xbox Elite controller to your Xbox One console via USB to force a sync? If that doesn't work, it sounds like getting your Elite controller repaired will be next option. Here is information on

Servicing Your Elite Controller.

Let us know if that works.

 

Elite controller and QC35s, no game sound

I've been successfully using my bose QC35 headphones with my Xbox 1S controller (model 1708) for the past couple of months, using the bose QC25 android cable with inline mic. They work fine for both party chat and game sounds.

Today I updated to an elite controller (model 1698), however, it does not seem compatible with the above setup. Using the elite controller I can only use it for party chat, and audio only comes through the left ear. I get no system sounds and no game sound.

With the 1s controller, on the headset sound settings tab I see three bars, headset volume, headset chat mixer and mic monitoring. With the elite controller I only see two, volume and monitoring.

I've tried resetting everything, controller firmware is on the latest version for both controllers, I've power cycled the Xbox and nothing.... an extensive google search and it seems this issue gets encountered a lot but without any resolutions.

Is there any reason why they are different? Both have the same built in 3.5mm jacks, so I assumed I wouldn't need the adaptor with the elite controller. Is anyone else using an non Microsoft headset with an elite controller? Did you experience similar issues,
and how did you resolve them.

Thanks in advance.

 

Hi Zen!

Thanks for letting us know you're experiencing an issue with your Elite controller. Based on what you've stated about your 3.5mm headphone jack not working, I would like to know if you have done the

troubleshooting steps for the Elite controller from our Xbox support page? Or rather, how you came to the conclusion (what troubleshooting you have done) that the 3.5mm jack has stopped working?

If you have already done all troubleshooting and are certain that the headphone jack is no longer working, then I recommend

setting up a repair for your Elite controller since the headphone jack is an internal part of the controller body.

Hope this helps and please let us know if you have any further questions!

 

It might be worth checking for a firmware update on the controller.