Xbox Elite Controller - No help from Support

Hey there G23Not a BOT888,

Sorry to hear you are experiencing a drift with your Xbox One Elite controller, please click on the following support article for assistance with troubleshooting your Xbox One Elite controller.

• Troubleshooting the Elite Wireless Controller

If the issue persists then you can go through the following support page to
Request an Xbox controllerReplacement.

I hope this helps.

Hello Kingmemphis637,

Thank you for your post. You can find the Xbox Elite Wireless Controller Series 2 from available retailers on the following page:

Xbox Elite Controller - Retailers.

I hope this helps.

Hi there!

Thanks for replying! In relation to the Elite controller, it does come with after sales service in that the warranty on the device itself is 1 year and covers the functionality of the controller (responding to buttons, thumbsticks, bumpers,etc). If you've
already performed troubleshooting on your Elite controller and would like further information on getting it serviced, then we recommend giving a look at our support article entitled

Servicing your Xbox Elite Wireless Controller. Below are some other links related to the Elite controller that may help you with troubleshooting prior to getting your controller serviced.

Xbox One Wireless Controller Solution

All about the Xbox Elite Wireless Controller

Troubleshoot triggers on the Xbox Elite Wireless Controller

I hope that this helps out!

Hello DavidLindsey5,

Happy Holidays!

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

As per description, you are inquiring if paddles on the Xbox Elite 2 controller have default settings and if they already mapped to a button out of the box.

Here's what we got from our research.

No, the Elite Series 2 controller does not come with paddles. Paddles are an optional extra that can be purchased separately. What does the button in the middle of the Elite Series 2 controller do? The button in the middle of the Elite Series 2 controller can be used to change the controller’s profiles.

It can be configured, check on this link. Configure your Xbox Elite Wireless Controller Series 2 | Xbox Support.

We also provided you some features of the controller. Xbox Elite Wireless Controller features | Xbox Support

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.



We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hey IXL!

The White Xbox One Wireless Elite Controller will be tested rigorously and will be Available 10/16/2018.

Check out the details here: Xbox Elite Wireless Controller – White Special Edition.

For Elite Controller service options, I would recommend looking over this
article or going over to
Xbox Customer Support to see what options are available for your current elite controller.

Hope it helps!