Xbox Elite Controller Cannot Connect to Headset

ER0C · Nov 7, 2015

My headset stopped connecting to my Xbox Elite controllers (I have two). That is, no sound comes through my headset, nor does the mic work. If I plug the headset into any of my other controllers, the headset works just fine. The headset worked just fine
with my Elites up until yesterday so that was like 5 days of working just fine.

If anyone has any troubleshooting suggestions, I'm all ears!

-t00n

:)

Vampiro52001 · Nov 7, 2015

Elite controller and static

I bought an Elite controller and since I using it I have experienced static when using my Turtle Beach XO headset. I contacted Turtle Beach and they were unable to find anything wrong with my headset. When plugging in the headset directly to the Elite
controller I get no static. When I plug in my XO headset and module into my old controller I don't have static. But if I connect my XO headset and module into my Elite controller I get static. Any suggestions?

RenatasLaužadis · Nov 7, 2015

Xbox One Headset Adapter does not work for game chat

Hello,

It is a strange issue, which I think is caused by software bug. I have Xbox Elite Controller and Xbox Headset Adapter attached. I use Sennheiser Momentum headset. Repro:

1. Connect headset to controller via headset adapter

2. Start party chat, talk to Cortana - everything works fine

3. Start The Division and try game chat - I can hear everything. But mic is not working.

4. Remove headset adapter

5. Connect directly to controller

6. Party chat and game chat, both work fine

Expected behavior: game chat should work using headset adapter the same way when connecting via headset adapter.

Have somebody experienced the same issue?

onyxishere · Nov 8, 2015

Have you upgraded the controllers by plugging them in to the console then heading to Settings?

Onyx Is Here

Sorry to hear you're having trouble. If you are having connection problems with your Elite then I would recommend returning it for an exchange or setting up a repair of the controller.

As for the headset connection I cannot recommend the Xbox Headset Adapter enough. It provides a much more stable connection for the headset and has volume and mixer controls right at your fingertips.

I have had my adapter since the Xbox One came out and have never had to exchange it. It works just as good as the first day I bought it

INeedHelp61

Is the xbox headset adapter the same as the pre installed headphone jack on the elite controller? Are they a different connection?

onyxishere

Have you upgraded the controllers by plugging them in to the console then heading to Settings?

StuartATrueRed

If the headset is only a Bluetooth headset, then it cannot be connected to the Xbox, as the console does not support Bluetooth. However, you can connect a wired headset to the controller via 3.5 mm audio jack. If the headset can be connected that way, then you will have to connect via the wire.

XBF Crystal P

Hi there Blindamyar,

Thanks for reaching out here in Xbox Forums. I understand there is an issue with a headset on the Xbox Elite Controller. I recommend to check out the following articles:

Give this a try and let us know the results.

Xbox Elite Controller Cannot Connect to Headset