XBOX Elite Controller 2 - Customer Support Disaster

Thank you for your response. ES2 controller stands for Elite Series 2 controller, which is a Microsoft product. XCS stands for Xbox Customer Support.

Weight, options / customizations, and obviously price.

More info on the Elite: https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller

And the Elite V2: https://www.xbox.com/en-us/xbox-one/accessories/controllers/elite-wireless-controller-series-2

I recommend that you talk to customer support and say that you would like a full refund for the controller and mention that you have had four other xbox elite controllers break. Xbox elite controllers are known for breaking and at this point that is probably
your best option. The fact that you no longer have a warranty may be an issue, but most of the time customer support will be willing to work with you.

Hello Jake98,

Thank you for your feedback. We understand your passion, and invite you to leave feedback directly to Team Xbox here: Provide feedback to Team Xbox | Xbox Support

However, I would also like to point out that, where customization is limited on regular Xbox Controllers, you can customize and remap just about everything on an Xbox Elite Wireless Series 2 controller with the Xbox Accessories app.





You can make up to 3 profiles for different set ups for different games. (Forza specific set-up, Halo, specific, etc.) to play your preferred way.

So you can make your LB act like RT, or vice-versa. You even have additional (removable) paddles on the back of the controller for extra control and customization.

To learn more, see:

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Regards,

-Hayabusa

Hi all,

One of our Support team, mentioned a solution that is easy and fast to do. May we know if anyone from here have tried to do remapping their Controller's button? If this is the first time you have heard about this. Kindly check this quick video of how Xbox Elite Wireless Controller Series 2 works - https://www.youtube.com/watch?v=qflhejZNTGA

Now, this advance Controller offers exclusive option to create profile to customize button mapping that you can do using Xbox Accessories app. Here are steps on how to create a controller profile:

1. Using your Xbox Elite Wireless Controller Series 2, open the Xbox Accessories app.
   
2. Scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
3. Select New profile, give your profile a name, then configure your changes. For example, if you reassign D-pad down  on the face of the controller to the Y button , then the D-pad down  will act as the Y button  going forward.
   
4. When you’re done, press the B button  for the changes to take effect.
   

Create multiple profiles in the app and switch between them using the built-in Profile button.

1. Open the Xbox Accessories app, scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
2. In Profiles, select a controller profile you’ve created or create a new one.
   
3. Choose a slot.
   

You can assign a slot for up to three profiles. Press the Profile button on the Xbox Elite Wireless Controller 2 to switch between them. When no bars appear lit below the Profile button, the controller is using the default button mapping.

Assign Shift key button:

Assign buttons to act as shortcuts for system actions like “Record that” and “Take screenshot.” When you select a button to remap, choose Primary or Shift, go to the Action tab, then choose an action from the list. When you’re done, press the B button  for the changes to take effect.

Note System actions are currently not available on Windows 10.

Resources:

Customize an Xbox Wireless Controller | Xbox Support

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Use Shift with your Xbox Elite Wireless Controller Series 2 | Xbox Support

Hope that helps! We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Kind regards,