Xbox elite 2 controller keeps turning off

hi my elite 2 controller don't respond anymore.

not one button, stick or paddles work but the controller is "on"= "home button" has light on...

i can't turn the controller off

when i open the accessories app there is only my standard controller displayed.

connecting to xbox with usb cable doing nothing

when i put them in the case: no "vibration"

on the elite 1 you can simply remove the battery but on elite 2 it's impossible.

is there a trick to turn the controller off and on?

thx

Hi Travis Boudreaux1,



We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)






Thank you for your understanding.



Kind regards,



Moderator

Microsoft Community

Hi Travis Boudreaux1,

We appreciate you for bringing this up to Xbox Forum.

We understand the inconvenience caused. As per description, Xbox Elite 2 controller is not working when turn it on, it will just also turn off.

Let us check on this together and sort this out to assist your concern. However, before we proceed, we would like to ask few questions about it.

1. When did the problem start?
   
2. Recent activity or changes made before the issue appeared?
   
3. have you tried using it to another device to isolate the problem?
   

These above questions would help us provide the necessary information. Once we have gathered all the information, we will formulate the viable solution to help you with your case.

If your Xbox Elite 2 controller keeps turning off the moment it’s turned on on a Windows device, it could be due to a Bluetooth connectivity issue. You can try connecting your controller to your Windows device using a USB cable. If that doesn’t work, you can try troubleshooting your Xbox Wireless Controller by following the steps provided by Xbox Support. Troubleshoot your Xbox Wireless Controller | Xbox Support.









Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.



We will be glad to follow up and help you.

Sincerely,



Moderator

Microsoft Community

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

Kindly check if there is an update for your controller, depending on your device you can get the steps here: https://support.xbox.com/en-US/help/hardware-ne...

Also, are you on Xbox or PC?

If you're on Xbox kindly perform a powercycle after you update the controller to fix the issue.

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

Are you using the keyboard to turn on the console, or a regular controller?

My suggestion is to try using a regular Xbox One Controller (any should do, standard, Elite Series 1 or 2) to turn on the console, launch the game, then turn off the controller, and connect the keyboard and mouse after the controller has been turned off,
you should then be prompted to select an account to use the keyboard and mouse with for the game.