Xbox Elite 2 Controller Disconnecting from PC

Hey Tyler,

Sorry to hear you're having issues with your Elite 2 controller :/ Here's some questions/things you can try that might tell us more (totally understand that you probably can't try all of them):

1. Have you tried any other controllers with your Xbox and do they ever exhibit this issue (disconnecting while wireless)?
2. Does your Elite 2 controller have the same issue (disconnecting while on wireless) on other Xboxes?
3. Have you tried a hard reset on your Xbox just to rule that out?
4. Have you tried removing the batteries from the Elite 2 controller while disconnected from the cord? (like controller hard reset)
5. Have you checked to make sure the battery are seated firmly in the controller and that the back plate fits snugly?
6. Have you tried syncing your Elite 2 controller to another Xbox, and then re-syncing it back to your own Xbox?

Hopefully this will help us determine if it's your controller or Xbox that is causing the problem!

Just for the sake of it, could you please try this on a different PC and see if the issue persists?

Hello,

It's difficult to simulate the exact situation, because the other PC we have wouldn't be a gaming PC, but I did test it and it appears to be the same problem. Presumably, the problem is the controller itself, no? Is the feedback from most people that it works fine? Or are others largely in the same position?

Hello,

I agree with the assessment, but now also tested it with my Xiami Bluetooth headphones and they also cause the same issue. I feel a little bit unsure about buying a 3rd set to potentially find out there's the same problem.

Are we confident those brands don't cause a problem?

Thanks!

I appreciate that there is a workaround, but it's also quite disappointing that such an expensive device has such a problem. My other Bluetooth peripherals don't have any issues.

Be nice to get to be able to figure out a fix It seems I might have been better off buying a lower quality controller.