xbox Elite 2 Controller broke and now no one will get back to me about a replacement

Discus and support xbox Elite 2 Controller broke and now no one will get back to me about a replacement in XBoX on Consoles to solve the problem; Update: finally was able to place service order. web browser wasn't working. going to ship for replacement I need to talk to someone about getting a... Discussion in 'XBoX on Consoles' started by andrewGiorlando, Dec 31, 2020.

  1. xbox Elite 2 Controller broke and now no one will get back to me about a replacement


    Update: finally was able to place service order. web browser wasn't working. going to ship for replacement

    I need to talk to someone about getting a replacement for my xbox elite 2 controller. Why after spending 200 on this controller it breaks in less than 3 weeks and now i cant get in touch with anyone at microsoft?

    :)
     
    andrewGiorlando, Dec 31, 2020
    #1
  2. Buns 0f Anarchy Win User

    Xbox One controller build quality

    My Day One broke and then the headset a week later. Sent back controller which they lost for 2 months. Now both the replacement controller and headset are dead. Will be jumping ship to PS4.
  3. Kitran Win User

    Elite Controller Replacement

    Leslie,

    Thanks for the tip here, but I'm finding that support isn't very helpful. :/ I have 2 elite controllers, and when one of them broke last year ([Mod removed- profanity] bumper issue! :p) I was told that there was a one-time replacement for
    each elite controller. It seems like this has changed, or I ran into a newer support member because I was refused my replacement. The controller is now 3 years old, and I was hoping to get that one-time replacement, but it looks like I'm SOL. I don't think
    I'll be recommending the Elite to anyone anymore, even though it was my favorite controller. They just fall apart for the price. :/

    -Tim
  4. BOOGSmasterJ Win User

    CONTROLLER ISSUES - NO HELP FROM MICROSOFT

    I second that. There should be some sort of replacement program: I give Microsoft the defective Xbox one controller back, they offer me the Elite controller at a discounted price.

    Now, I had to buy 2 controllers, so, what do you say Microsoft? Further discount?
  5. Sanana94 Win User

    Microsoft why are your Xbox One Controllers build quality so POOR!

    You should definitely contact the
    Xbox Support
    and chat with them about it. You are probably eligible for a replacement.

    I'm sorry about your bad experience with the controllers.

    For me was rather the opposite. I only broke tons of Elite Controllers (only the grips).
  6. StrainedDig4 Win User

    Xbox One Elite Series 2 Controller Quality Issues

    Purchased Elite 2 Lot# 1942, Model# 1797,1924 about 2 weeks ago from Best Buy. 2 days ago I put the controller on the table and noticed the forward motion of my character, slow then faster. I went to the Xbox main menu and put the controller down on the
    table and noticed the cursor slowly then more rapidly go to the top of the screen. There is no play in the controls, and the drift is there unless I pull back on the control intentionally. Being returned today to Best Buy.

    My second Elite 1 controller, replacing a unit that fell and broke, has always worked well and without issue for about 2 years.

    Not sure if it is a hardware or firmware issue, but it doesn't really matter it the controller doesn't work.
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xbox Elite 2 Controller broke and now no one will get back to me about a replacement

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