XBOX dpad problem

Do I have to send my Whole console just to get the Replacement Controller? How does that work?

How long ago did you buy it? If you still have the receipt I would take it back to the store and exchange it. Make sure you register your console on xbox.com also. If you can't exchange it you can send it back to Microsoft by submitting a repair.

Hello RAVEN,my name is Marvina, I will be happy to help you.

I am very sorry to hear that you are having problems with your Elite Series 2 controller. Here are some things you can try to fix the problem with the dpad:

1. Check the flex cable. The flex cable is the one that connects the dpad to the controller motherboard.

If the flex cable is damaged, it may cause problems with the operation of the dpad. To check the flex cable, you must disassemble the controller. Once you've disassembled the controller, you can inspect the flex cable for damage. If you see any damage, you should replace the flex cable.

2. Check the click switch. The click switch is what makes the click when you press the dpad. If the click switch is damaged, it may cause problems with the operation of the dpad.

To check the click switch, you need to disassemble the controller. Once you've disassembled the controller, you can inspect the click switch for damage. If you see any damage, you should replace the click switch.

3. Clean the dpad. If the dpad is dirty or greasy, it may cause problems with the operation of the dpad. To clean the dpad, you can use a soft cloth and some ********* alcohol.

4. Recalibrate the dpad. If you have tried all of the above and the dpad is still not working correctly, you can try recalibrating it. To recalibrate the dpad, you must follow these steps:

Open the Xbox Accessories app on your Xbox console.

Select your Elite Series 2 controller.
Select "Calibrate."

Follow the on-screen instructions to calibrate the dpad.

If you've tried all of the above and your dpad still isn't working properly, you may need to send it in for repair. You can send it to Microsoft or an authorized repair center.

Here are some additional tips for disassembling and reassembling the Elite Series 2 controller:

Make sure you have all the necessary screws and parts before you start.

Work in a clean, well-lit area.
Be careful not to damage the internal components of the controller.

If you're not sure how to disassemble or assemble the Elite Series 2 controller, you can find instructions online or in the controller manual.

Source: https://support.xbox.com/help/hardware-network/controller/get-to-know-elite-series-2

These are basic solutions to these problems, but they can lead to a solution, remember that this is a public forum where we are players like you who want to help, good luck and happy day.

Sincerely,
Marvina.

Yes same problem for me. Coming from the dpad

I tried this also, but in that menu it still tries to scroll down even if it only takes input from the dpad...

I've noticed something weird today if I hold up from the dpad I can use the joystick to move around with no problem, as soon as I release the dpad it starts scrolling down again.