Xbox downloading issues

xPurgingQueenx · Apr 13, 2018

Hello,

I’m having significant issues with both an Xbox One & Xbox One X. Whenever I update games it can take two or three days to download 400MB. Today, I’ve had an Xbox update at 366MB, in 4 hours I’ve downloaded in total 6MB which is crazy slow. Speedtest.net
shows 18mbps speed, the Xbox shows 11mbps speed. But the download sure as hell is not going that fast. This issue is occurring on two seperate Xbox’s. I’ve tried wired and wireless. I’ve even tested downloads on the computer. It’s fine. Great speeds. But two
xbox’s cannot download. The speed is horrible. Any ideas?

:)

Rappuh · Apr 13, 2018

Downloading Issues

But the content wasn't recently downloaded it was downloaded a while back and i can't get to it from my download history. It was fine working on the xbox that got the red ring I should be able to get to it on the xbox i just bought also. It's as if i never
downloaded the stuff. Either way if i want my stuff that i already bought before i'm being made to buy it again just because i got a different console.

BadBug-BC5A77B7-8BF5-4173-A694-C4DDF8E6BEB7 · Apr 13, 2018

Downloading Issues

Try forcing your xbox to update itself first. Also make sure you have enough disk space avaiable.

Great game enjoy.

Mister Kellogg · Apr 17, 2018

Hi xPurgingQueenx

Currently we have a service alert for users in Australia that are experiencing the same issue that you are describing. If you are located in Australia please keep an eye on the
service alert page for updates regarding this. If you are not located in Australia let's check out the steps in the

troubleshooting guide for game and apps installing.

Thank you!

Mister Kellogg

Hi xPurgingQueenx

Currently we have a service alert for users in Australia that are experiencing the same issue that you are describing. If you are located in Australia please keep an eye on the
service alert page for updates regarding this. If you are not located in Australia let's check out the steps in the

troubleshooting guide for game and apps installing.

Thank you!

~Bluewolf~

As of right now, since I can't edit the post, it seems to be downloading once again. My net was up and functional that entire time. I have no idea what happened.

SHOTGUN VICIOUS

Yes it is, my account says UK, Id never have a reason to change that. My card info also has UK section too. Think about it, it went through by doing the payment on my phone but not anywhere else? Something is clearly up

SHOTGUN VICIOUS

Not one of those suggestions worked and I cant delete my card from xbox because its connected to my automatically updated 3 month xbox live renewal... The big joke is I stopped the automatic update but still cant remove the payment option, which means I
cant actually make any change to find out what the issue is.

Think I'll block all microsoft payments through my account if this cant be solved cos I've spent hours trying to simply disconnect my card from xbox but been blocked from doing so at every attempt.

Why is it so hard just to remove my own information?

xXs1n702Xx

Update:

The download seems to have removed itself from my Active Download list. I now have a Unidentified Download error in my systems storage.

Xbox downloading issues