Xbox down loads problems

People's Pal · Apr 17, 2019

HI

This is my issue:

For the last 3 free with gold games that i've wanted (Jedi Knight: Jedi Academy, Star Wars Republic Commando & Star Wars Battle Front II) I have not been able to play the game after downloading.

Each of these game icons in the "Recent tab" are grey w/ white controller, which I believe indicates unsuccessful download.

Each of these games will not load and goes to Game Error screen that sends me to support.

I've tired multiple times of downloading each to make work with no success.

Also noticed that I cannot select the xbox one game in my future que when I get ONE.

How can I fix this to not happen again?

How can I get these games for free still?

Thanks for your help in advance.

All the best

:)

zzIRISMAXIMUSzz

One thing that may help this problem is to remove and reinstall the account on your xbox. As far as getting the titles still past the date they were free your best bet would be to contact xbox support they may be able to help you out with getting the game
for free still.

MorkyMork1991

Hi there,

Have you checked if there is an update on your console? Sometimes that can stop you from downloading the games. If you haven't, try power-cycling your console.

Also, are there any error codes when you try and start the game?

Koods

Have you tried holding down the power button while the console is switched on for 10s, see if that clears out any gremlin files in the system? Good news is you've got them on your account though so you'll be able to download them so long as you're a subscriber
to Xbox Live!

RedCarGamer

If the above possible solutions doesnt work, you still can try to reset your console. Then you can choose to reset and delete all stuff or keep your games installed. You can find all info of how to do it

here.

DsD AdI0

first make sure your ports on your router.hub are open

support.xbox.com/.../network-ports-used-xbox-live

then try again if still not working deltel your profile and redownload it and try again if still having a error contact main xbox support

america support xbox

Xbox Support

Toll free: (800) 4MY-XBOX or (800) 469-9269 Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102 Games for Windows Support Toll free: (877)-274-4349

Hours of operation:

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united kingdom xbox support

Phone assistance is available.

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Xbox down loads problems