Xbox doesn’t respond to controls

ToughBadBoy 666 · May 14, 2018

so I was playing on my Xbox and trying to navigate a game menu when the D pad suddenly stopped working, it seemed to occasionally work and then only partially work and some of the other buttons did the same thing. I tried using my race wheel as well and
it does the same thing. Could it been playing up because it’s been sitting around for a few months and it’s got dusty?

:)

AnnieLuM · May 14, 2018

Set up of New XBOX One S not working. “Next” button doesn’t respond to remote

Going through the setup of our new XBOX ONE S, we get to the part where it asks for a Microsoft account and it just doesn’t respond to the control when pressing the A to go NEXT! It only responds to the B to go back and then when we get to the same account
place, it doesn’t respond to NEXT again. We have restarted several times. We are stuck!! Any ideas? Or how can I re-start the setup process (we already did the Update). Thanks

MorinaX420 · May 14, 2018

Xbox One keeps constantly scrolling down

My xbox one s keeps scrolling down to the bottom of the home screen and even on games and apps. It doesn’t start scrolling down until I try to press a button on the control even if the control is already on prior to pressing a button

- AJ -

Hi, Richard! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your controller.

• If you don't mind, could you give this a try?

- Press and hold your controller's Xbox button until it shuts down.
- If applicable, remove your controller's batteries and the USB cable.
- Press and hold your console's power button until it shuts down.
- Remove all external devices from the console's USB ports, and leave them like that.
- Unplug your console's power cord for 5 minutes. If you have the original Xbox
One, you'll need to unplug the power supply unit from both the console and the
outlet.
- Plug the power cord back in. If possible, please make sure to use one of the wall's outlets.
- Turn your console on and check if the issues persist.

• If that doesn't work, I'd appreciate it if you could answer the following questions.

- May I ask which Xbox model you are using?
- May I ask what kind of Xbox controller you are using?
- Are you experiencing the same issues with other controllers?

Thank you! I'll be looking forward to your reply.
Best regards.

Chumcicle214

There is no error that pops up. It just doesn’t respond. Like when I go to a multiplayer screen it says to hit a or any button on controller, I do that but nothing. If I press the Xbox button on that controller it will let me access the main menus

Jack N-28

I’ve done everything you said but its still not working, I don’t think it’s the headset I think the controller actually is broken, it doesn’t respond to any other headphones or earbuds.

XBF Crystal P

Hi there Xbox360fanguy99,

Thanks for the update on the issue. If the controller is not responding, I recommend to try: Xbox 360 Wireless Controller
disconnects or can’t connect.

If your controller still doesn’t work correctly, it’ll have to be replaced. You can order a replacement Xbox 360 controller from the
Device Support.

Hope this helps.

XBF Ihssane Z

Hello @ReagenSmith, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps mentioned on the link below:

Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

If the issue still persists , you can place a replacement order for your controller using the link below:

Request an Xbox controller replacement | Xbox Support

If you are unable to create the order on that link please contact our live support:

Contact us | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

Xbox doesn’t respond to controls