Xbox Disconnecting Me

Discus and support Xbox Disconnecting Me in XBoX on Consoles to solve the problem; This began around a month and 15 days ago. My xbox, at random times, will disconnect me from the internet, then reconnect me. When it disconnects, i... Discussion in 'XBoX on Consoles' started by xJ Praze, Aug 28, 2017.

  1. xJ Praze
    xJ Praze Guest

    Xbox Disconnecting Me


    This began around a month and 15 days ago. My xbox, at random times, will disconnect me from the internet, then reconnect me. When it disconnects, i lost connection to the party and the multiplayer servers, often kicking me from the game and in some cases
    getting me banned. I connect to my router through wifi. The only fix I have found for this is directly connecting my xbox to my router via ethernet cable. However the problem is that i dont have a 350 foot long ethernet cable to run to my room. If there is
    a fix so i dont have to be connected to my wifi directly, please help.

    :)
     
    xJ Praze, Aug 28, 2017
    #1
  2. Xbox keeps disconnecting me from xbox live every time I go on a game

    Xbox keeps disconnecting me from xbox live every time I go on a game. I don't know whats going on but it keeps disconnecting me and the if I go back on xbox home it reconnects me again.
     
    x GhoST Hero xX, Aug 28, 2017
    #2
  3. Role Moss
    Role Moss Guest
    my wired xbox 360 controller keeps randomly disconnecting HELP

    my wired xbox 360 controller keeps randomly disconnecting help me please
     
    Role Moss, Aug 28, 2017
    #3
  4. Xbox Disconnecting Me

    Hey there xJ Praze,

    It's likely the console is too far from the WiFi router to be able to keep a strong signal, but let's take a closer look at the network stats to see whats up!

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Aug 29, 2017
    #4
  5. MageCoerlin
    MageCoerlin Guest
    I know this is a month ago, but I have a similar situation.

    Xbox One (bought in 2015) disconnects from Live consistently every 30 minutes

    Link to my post.

    Have you figured out a fix for this? I disconnect very consistently every 30 minutes. I'm not positive when it started, but this timeline seems pretty likely for me. Was there a software update that messed everything up?

    My detailed Network Diagnostic gives the following information:

    [*]Download Speed = 62.70 Mbps
    [*]Upload Speed = 57.78 Mbps (Both upload and download have been higher. I've seen 82/66)
    [*]Latency = 39ms
    [*]Packet Loss = 0% (I've seen 1 or 2% before)
    [*]Wireless Strength = 88% (Has been up to 98% before)
     
    MageCoerlin, Nov 1, 2018
    #5
  6. MageCoerlin Win User

    Xbox Disconnecting Me

    I know this is a month ago, but I have a similar situation.

    Xbox One (bought in 2015) disconnects from Live consistently every 30 minutes

    Link to my post.

    Have you figured out a fix for this? I disconnect very consistently every 30 minutes. I'm not positive when it started, but this timeline seems pretty likely for me. Was there a software update that messed everything up?

    My detailed Network Diagnostic gives the following information:

    [*]Download Speed = 62.70 Mbps
    [*]Upload Speed = 57.78 Mbps (Both upload and download have been higher. I've seen 82/66)
    [*]Latency = 39ms
    [*]Packet Loss = 0% (I've seen 1 or 2% before)
    [*]Wireless Strength = 88% (Has been up to 98% before)
  7. Mister Mascot Win User

    Xbox Disconnecting Me

    Hey there xJ Praze,

    It's likely the console is too far from the WiFi router to be able to keep a strong signal, but let's take a closer look at the network stats to see whats up!

    Run a Detailed Network Statistics test on the Xbox One console and please provide the following information.

    • Download Speed
    • Upload Speed
    • Latency
    • Packet Loss %
    • Wireless Strength

    Let's then have you try to do a Network power cycle, to see if it helps.

    • Start by powering off and unplugging your Modem, Router (if applicable) and Xbox One console.
    • After 60 seconds of the devices being powered off, turn on the power to your Modem and then the Router (if applicable).
    • Wait another 60 seconds for the network equipment to turn on and gain the proper signals from your ISP. Then turn on your Xbox One console.

    That information will help us determine the next best steps. Thanks!

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  8. RenegadeLelouch Win User

    Connection

    Disconnects me from xbox live to be exact
  9. ILuvPikachu483 Win User

    Random Live Disconnects

    Hey, when u said "Time between disconnects is usually between 2 min and 30 min." i think that when the quicker your xbox disconnects, the harder the answer is to reconnecting. my xbox disconnected in 2 min. so this harsh for me
  10. Cosmicthoughts Win User

    xbox keeps on disconnecting me

    Xbox Live is currently experiencing issues, as reported on the Xbox Live Status Page:
    support.xbox.com/xbox-live-status

    Granted, not quite the problems you are reporting, but I suspect your symptoms are part of the same problem.
Thema:

Xbox Disconnecting Me

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