Xbox Disc Drive Problem

UnfeelingGecko · Jun 21, 2018

I don't know if this is the right place to post this so if it's not, please let me know where to go.

Our Xbox One is having some disc problems with it. When we turn it on it makes a rrrrrrrr noise for a few seconds, and the noise comes from the disc drive area. After about 1-3 minutes, the noise comes again, even if we haven't done anything to the disc
drive like insert a disk (usually we'll be playing a downloaded game when this happens). We aren't able to insert any discs because when we try to the xbox just won't take them in. I've tried pushing the disc all the way in and the xbox won't read them or
eject them properly when I hit the eject button. It just makes a bunch of whirring noises and doesn't eject the disc.

This has been going on for a few months now and we bought our xbox one around the time it was coming out, so maybe 4 or 5 years ago. What are some troubleshooting things I may be able to do myself, and/or who should I go to for help.

Thank you for any and all info regarding this.

:)

Canon · Jun 21, 2018

Disc drives malfunctioning in Xbox One units

I just read an article that says Microsoft is acknowledging faulty disc drives in some Xbox One units. Some people are having a problem with the drive making a grinding noise and not reading the disc, so if you have this problem, you're not alone!

diamondback8 · Jun 21, 2018

Xbox One Disc Drive Problems Surface

Uh-oh, Xbox One is getting some little trouble, particularly in its disc drive.

According to CNET, a small number of Xbox One owners are reporting problems about the disc drives.

Commenting via the Neowin and NeoGAF forums as well as other sites, users say the console makes a clicking or grinding noise after a disc is inserted and then just stops right there or spits the disc out. Either way, the console is seemingly unable to read the disc.
A few Xbox One owners have posted videos to YouTube that display the problem. One user who who dubbed his post "Redmond, we might have a problem," served up links to videos from four different people who demonstrated the glitchy disc drive.
So far, only a relatively small number of people seem to have reported the issue online. And manufacturing defects aren't unusual for a new product, assuming they affect just a minor percentage of units. Many buyers of Sony's PlayStation 4 have complained about units that crash, fail to boot up, or display a flashing blue light instead of video. Sony called those "isolated incidents" within its expectations for a new product launch.Click to expand...
Click to expand...

So the PS4 gets the problem of the blue light of death, now Xbox One gets the disc drive dilemma. My thoughts on this? Let's just hope that the Xbox One we all get don't end up like the ones reported here. As the article says and as what many people I know say, there's ALWAYS going to be a problem at launches. Underneath the blazing glory of a million-selling consoles, there's minor problems occurring. Let's all hope Microsoft and Sony can solve the problems that may be waiting for other consoles out there.

So for those who own an Xbox One, have you suffered from this? And for those who are about to get one, worried you'll be suffering from this

Via: CNET

brandiesel1 · Jun 23, 2018

It sounds like you have a faulty disc drive. You can send it in for a repair and spend almost the same amount you’d pay for a new S console.

It’s up to you.

Create Xbox Console or Kinect Service Order | Xbox Repair