Xbox Digital Game Store gave me wrong Game!

Choco Da Great · Dec 31, 2017

So i just bought Borderlands The Handsome Collection on the Xbox Digital Store..

Instead of giving me the Handsome Collection, the Store gave me the Xbox 360 versions of Borderlands 2 and The Prequel.

This is False Advertising and I want my money back! I didn't pay for Borderlands the Xbox 360 Compatible Version!

:)

WOLF8555 · Dec 31, 2017

WWE2k15 Purchased But Never Recieved $80 Game

Yesterday I bought WWE2k15 For Xbox One (Digital) then I tried playing it this morning and it asked for a disc (0x87de2712) The game was taken off Xbox Store, Now I got money to buy WWE2k15 Deluxe Edition and it took my money but never gave me the game.
So now I am out $160

DinoVal33 · Dec 31, 2017

Case number [Mod Removed]

hello, i recently bought a console bundle of xbox one with games as freebies, 2 of those games were digital download of rainbox six vegas and vegas 2 which I tried to redeem from the store but it said Something went wrong, the other 2 digital games of tombraider
and rise of tombraider did not have any problems. Please help me.

Connah95 · Jan 1, 2018

you can refund the game

Sign in to your Microsoft Account.

From the top menu bar, select Payment & billing > Order history.

Navigate to the game or app you want to be refunded, and select 'Request a refund'.

Connah95

you can refund the game

Sign in to your Microsoft Account.
From the top menu bar, select Payment & billing > Order history.
Navigate to the game or app you want to be refunded, and select 'Request a refund'.

Misses Quinzel

Thanks for letting us know you're all set, djkaa! It's likely there was simply a delay getting the license, but you should be all set. Let us know if you have further issues!

M45T3R LOU

buy far cry 4 just window appear give it another try lost my money its frustrated situation.

3 try and 3 far cry 4 price out on my money and check purchase on account.microsoft.com no far cry 4.

djkaa

I got the money back. It looks like the problem solved itself. If you, the support helped then thanks.

OpticRJames

Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please log in to your account at this link, https://account.microsoft.com/billing/orders.

Provide me with the exact title of the version you purchased there for the game.

Xbox Digital Game Store gave me wrong Game!