Xbox digital download refund

MckenziFF · Apr 13, 2020

Greetings!

My friend has a profile on my xbox and after drinking heavily one night he logged into my account and mistakenly downloaded RDR2 and a battle pass for Call Of Duty.

I have no interest in playing RDR2 and i Dont purchase in-game purchases. So I immediately requested a refund for both things as soon as I realized what he had done.

I got an email back with a service request number: 1498572030

I went back to see in game purchases and under each thunbnail it said “completed” underneath it.

does that mean the request went through?

Thank you for your time,

McKenzi

:)

Njal the Blue

What exactly are you trying to get a refund for? If it is for digital download content, you can try the refund form here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

StevenSF3

Hi KillinVirus

You cannot return games and digital downloads for gift cards. You may be eligible for a refund for the digital content, but you will have to fill out the form for the refund here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

DangerousFoil

There is no way that I know of to get a refund. I says in black and white when you download your digital copy that there are no refunds of digital content.

ngocphi

Nope digital downloads cannot be refunded

MckenziFF

Thanks so much for the fast response!

Unfortunately, the funds have not been put back into my account yet.

I understand there’ll be delays due to current events, but would by chance have an estimated time frame?

thanks again!

Xbox digital download refund